Sales Coordinator

Generac; City of Pewaukee (WI); On-site; USD 45,000 - 60,000; Full time

Job summary

Generac is seeking a Sales Coordinator in Wisconsin to support inside and outside sales teams by handling administration, coordinating activities, and ensuring effective communication with dealers, installers, and internal partners. Strong organization and communication skills are essential for success.

You will manage reports, assist with post-order support, and help maintain customer portals while driving continuous improvement across the sales organization.

Qualifications

• High School Diploma required.
• One or more years of relevant sales, customer service or internship experience.
• Associate degree in business or marketing preferred, helpful for role.

Responsibilities

• Run reports to support customer meetings and the overall sales process.
• Create PowerPoint presentations to aid as a selling tool for ISR's and Field Sales.
• Process manual orders for dealers that are purchasing through a retail outlet.
• Partner with internal business partners to help with post order support.
• Maintain and monitor customer portals on Generac websites (D360 and eCommerce) to ensure accuracy and provide first-line support.
• Create and maintain process documents for the team to develop a self-serve mentality.
• Process name changes and business changes for Dealers going through acquisitions.
• Proactively monitor sales levels for dealers and alert the sales team on tier changes.
• Act as a liaison between sales teams, internal partners, and external customers.
• Pursue continuous improvement in processes and procedures.
• Manage inbound/outbound calls and emails from internal and external customers.
• Support other non-revenue work to assist sales teams.

Skills

Sales experience

Customer service

Internship experience

Education

High School Diploma

Associate degree

Tools

Salesforce

Microsoft Excel

PowerPoint

Job description

Job Summary

As a Sales Coordinator, you will play a crucial role helping the inside and outside sales teams improve their productivity by being the liaison between the dealer/installer and our internal business partners. The Sales Coordinator will be responsible for managing administrative activities not tied to revenue, coordinating sales activities, and fostering effective communication between the sales department, internal business partners and our customers. This position requires excellent organizational and communication skills, attention to detail, and the ability to collaborate with various stakeholders.

Essential Duties And Responsibilities

• Run reports to support customer meetings and the overall sales process (future state)
• Create PowerPoint presentations to aid as a selling tool for ISR's and Field Sales (future state)
• Process manual orders for dealers that are purchasing through a retail outlet
• Partner with internal business partners to help with post order support
• Maintain and monitor customer portals on Generac websites (D360 and eCommerce) to ensure accuracy, completeness and be first line support when issues arise.
• Create and maintain process documents for the team to develop a self-serve mentality
• Process name changes and business changes for Dealers that are going through acquisitions
• Proactively monitors sales levels for dealers and communicate accordingly to the sales team if the dealer is close to gaining or losing a tier
• Act as a liaison between the sales teams, internal business partners, and external customers, fostering effective communication and collaboration.
• Ongoing effort to enhance processes and procedures by utilizing a Continuous Improvement mindset.
• Manage Sales Coordinator inbound and outbound calls as well as email correspondence from internal and external customers
• Supporting other non-revenue generated work to support our sales teams

Minimal Qualifications

• High School Diploma required
• One or more years of relevant sales, customer service or internship experience

Preferred Qualifications

• Associate degree in business or marketing preferred
• Experience with Salesforce
• Experience with data entry
• Demonstrated experience with report generation and data manipulation, including graphs and charts

Knowledge/Skills

• Excellent verbal and written communication
• Good administrative and organizational skills
• Ability to analyze and solve problems
• Effective prioritation and time management skills
• Ability to multi-task; detail orientation.
• Capability to work independently and collaboratively in a fast-paced environment.
• Proficient in Microsoft suite, specifically Outlook, Excel & PowerPoint

Physical Demands

While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting; close vision and ability to adjust focus. Occasional travel.