Sales Coordinator

Maya Hotels; Charlotte (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

401K

Paid Time Off

Employee discounts

Job summary

Maya Hotels in Charlotte, NC is seeking a Sales Coordinator to support the hotel's sales team by managing bookings, site tours, and event coordination. You will enter client data, draft proposals, and help secure group and SMERF bookings while collaborating with catering to deliver exceptional guest experiences.

The role requires 1–2+ years in hotel or event venue sales, strong communication and organizational skills, and comfortable with Copper and TripleSeat CRM systems.

Qualifications

• 1–2+ years of experience in hotel or event venue sales.
• Ability to build relationships and deliver exceptional client experience.
• Proficient in CRM software and standard office tools.

Responsibilities

• Enter and maintain client information, sales activities, and bookings in Copper.
• Update event details, contracts, and BEOs in TripleSeat and coordinate with operations.
• Draft proposals and follow-up correspondence for group bookings and events.
• Monitor sales leads, bookings, and conversions; report to Director of Sales.
• Conduct site tours for prospective clients and tailor to event type.

Skills

Sales coordination

Client relationships

Communication

CRM experience

Tools

Copper CRM

TripleSeat

Microsoft Office

Google Workspace

Job description

Hilton Garden Inn Steele Creek | 4936 Trojan Dr., Charlotte, NC 28278

Join Maya Hotels and Take the Next Step in Your Career!

Are you a driven and results-oriented sales professional with a passion for hospitality? At Maya Hotels , we are seeking a dynamic Sales Coordinator to play a pivotal role in supporting the hotel's sales team by managing tasks, coordinating bookings, and ensuring seamless execution of group and event sales. If you thrive in a fast-paced environment and enjoy working with top hospitality brands, this is the opportunity for you!

Why Join Maya Hotels

Maya Hotels is a leading name in the hospitality industry, dedicated to providing exceptional guest experience. We are proud to represent multiple outstanding brands including Holiday Inn Express, Candlewood Suites, Avid Hotel, Tru, Hilton Garden Inn, Hampton Inn and Aloft. Our commitment to excellence, coupled with our friendly and welcoming atmosphere, sets us apart in the market.

Learn more about us at www.mayahotels.com .

What We Offer

• Medical, Dental and Vision Insurance.
• 100% Employer Paid Life Insurance.
• Voluntary Life and AD&D, STD, Accident and Critical Illness Insurance.
• Retirement Savings: 401K with Employer Contribution.
• Employee Perks: Employee Referral Program, hotel discounts, and more!
• Work-Life Balance: Paid Time Off (PTO).
• Competitive salary and performance-based bonuses.
• Career growth opportunities within the Maya Hotels family.
• A supportive and friendly work environment.
• The chance to work with ten well-respected hotel brands.

Job Description

Essential Duties and Responsibilities

Sales Support & Data Entry

• Accurately enter and maintain client information, sales activities, and bookings in Copper (CRM system) to support the Director of Sales in tracking leads, opportunities, and pipelines.
• Input and update event details, contracts, and Banquet Event Orders (BEOs) in TripleSeat to ensure seamless communication with catering and operations teams.
• Assist in drafting proposals, contracts, and follow-up correspondence for group bookings and events, ensuring alignment with hotel standards and client needs.
• Monitor and report on sales leads, bookings, and conversions, providing regular updates to the Director of Sales.

Site Tours

• Conduct professional and engaging site tours for prospective clients, showcasing guest rooms, meeting spaces, and amenities to highlight the hotel's unique offerings.
• Tailor tours to client needs (e.g., weddings, corporate meetings, SMERF events), addressing questions and concerns to build confidence in the hotel's capabilities.
• Document tour outcomes in "Copper" and follow up with clients to secure bookings or address additional requests.

Catering Coordination

• Collaborate with the catering team to plan and execute menus, room setups, and event logistics for group bookings, ensuring client specifications are met.
• Create and distribute accurate Banquet Event Orders in TripleSeat, ensuring all departments (e.g., kitchen, setup crew) are aligned.
• Serve as a point of contact for catering-related inquiries, ensuring timely responses and high customer satisfaction.

SMERF Business Development

• Identify and pursue SMERF opportunities (e.g., local community events, religious retreats, educational conferences) through research, outreach, and networking.
• Coordinate one-off SMERF bookings, including contract negotiations, room block management, and event execution, ensuring profitability and guest satisfaction.
• Foster relationships with SMERF organizers to encourage repeat business and referrals.

Administrative Support

• Schedule meetings, site tours, and follow-ups for the Director of Sales.
• Compile sales reports, including booking pace, revenue forecasts, and event performance, using data from Copper and TripleSeat.
• Maintain organized digital and physical records of contracts, proposals, and client communications.

Collaboration & Communication

• Work with catering, housekeeping, and front desk teams to ensure smooth execution of bookings and events.
• Act as a secondary point of contact for clients, addressing inquiries and escalating issues to the Director of Sales as needed.
• Assist the sales team during peak periods, including trade shows, sales blitzes, or promotional events.

Education, Skills and Abilities

• Required Experience: 1-2+ years of experience in hotel or event venue sales, preferably with exposure to group sales, event coordination, or managing group room blocks.
• Sales Skills: Proven ability to build relationships and deliver exceptional client experience.
• Communication: Effective verbal and written communication skills. Ability to speak professionally, confidently, and persuasively.
• Tech-Savvy: Basic proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Products CRMs experience preferred but not required.
• Detail-Oriented & Organized: Ability to multitask, manage time effectively, and maintain accurate records.
• Team Player: Collaborative mindset with the ability to work effect