Sales Coordinator

Residence Inn Boston Harbor on Tudor Wharf; Boston (MA); On-site; USD 25,000 - 36,000; Full time

Job summary

Residence Inn by Marriott Boston Harbor on Tudor Wharf in Boston, MA is hiring a Sales Coordinator to join our hospitality team. You will engage guests, support the sales group, and help deliver exceptional service that sets us apart.

The role focuses on answering calls, qualifying inquiries, creating contracts and kits, managing supplies, and maintaining our sales system. Ideal candidates bring a high school diploma, strong communication, and a friendly, fast-paced service mindset.

Qualifications

• High school diploma or equivalent
• Previous hotel or resort experience preferred
• Outgoing and engaging personality
• Strong computer skills
• Excellent verbal and written communication skills
• Ability to work in a fast-paced setting

Responsibilities

• Answer incoming phone calls
• Qualify inquiries
• Set up calls with Sales & Catering Sales Manager
• Send packages and answer general questions
• Create monthly recap of leads and updates
• Assist in creating Contracts, Estimates, and Site Tours
• Create Sales & Catering kits and restock supply area
• Control the office supplies and ordering supplies when necessary
• Update Sales System with actuals after completion of events
• Send out Thank You Cards/Emails

Skills

Customer service

Communication skills

Strong computer skills

Outgoing personality

Verbal and written communication

Team-oriented

Education

High school diploma or equivalent

Tools

Sales System

Job description

When you work at the Residence Inn by Marriott Boston Harbor on Tudor Wharf, Boston's rich history is right outside your door to share with your team and guests. Our all-suite hotel is conveniently located within walking distance of downtown Boston, the historic North End, Boston Harbor and TD Banknorth Garden. Come for the career, stay for the culture! Find out today what a career with Pyramid Hotel Group at the Residence Inn by Marriott Boston Harbor on Tudor Wharf can mean for you!

What you will have an opportunity to do:

We are looking for a highly engaging, customer focused individual to join our sales team as a Sales Coordinator. The successful candidate for this role will have a proven track record of providing exceptional service, is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally.

The Sales Coordinator will be primarily responsible supporting our Sales Team and ensuring that they have the tools, supplies and resources that they need to deliver service that sets us apart. They are responsible for creating a positive guest interaction that will build the guests anticipation for their upcoming visit. They must also be knowledgeable on providing accurate information to our guests about the resort, and special events going on during their stay. This role is the key to helping our guests discover their “Wanderlust” experience!

If you have experience in a hotel/resort, enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Your Role:

You will answer Incoming Phone Calls, Qualify Inquiries, Set up Calls with Sales & Catering Sales Manager

You will send packages and answer general questions

You will create monthly recap of leads and updates

You will assist in creating Contracts, Estimates, and Site Tours

You will create Sales & Catering kits and restocking supply area as appropriate

You will control the office supplies and ordering supplies when necessary

You will update Sales System with actuals after completion of events

You will send out Thank You Cards/Emails

What are we looking for?

Someone with a High school diploma or equivalent

Someone with previous hotel or resort experience preferred

Someone with a strong desire to make an impact on other people

Someone with an outgoing and engaging personality

Someone with strong Computer skills

Someone with excellent verbal and written communication skills

Someone with the ability to work in a fast-paced setting