Sales Coordinator

Double Tree by Hilton - Battle Creek, Michigan; Battle Creek (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Double Tree by Hilton - Battle Creek is seeking a Sales Coordinator to connect with clients, coordinate events, and support the sales team. You will handle guest communications, prepare proposals, and work with hotel departments to deliver seamless meetings.

You will also manage rooming lists, track sales activities, and help identify market opportunities for growth.

Qualifications

• Excellent written and verbal communication skills.
• Organized and deadline-driven with multi-tasking ability.
• Hospitality or front desk experience is a plus.

Responsibilities

• Guest & Client Communication: answer calls and emails with clear info about services and booking options.
• Event & Booking Coordination: manage rooming lists and coordinate meeting setups, catering, and A/V needs.
• Sales Operations: prepare proposals and contracts, track sales calls, maintain organized records.
• Market Research & Lead Support: identify potential clients, conduct online research, track trends.
• Follow-Up & Satisfaction: check in with guests before and after events to ensure expectations are met.
• Administrative Excellence: keep files organized and support team with administrative tasks.

Skills

Natural communicator

Organized & driven

Guest-centered

Sales-savvy

Tech-ready

Hospitality-minded

Flexible schedules

Tools

CRM systems

Reservation software

Job description

Are You Ready to Be the Spark Behind Unforgettable Guest Experiences? Do you thrive on connecting with people, staying organized, and keeping fast-moving operations running smoothly? Are you energized by supporting a dynamic sales team, creating seamless event experiences, and turning inquiries into lasting guest relationships? If you love being the behind-the-scenes hero who makes every booking shine, we want you as our next Sales Coordinator!

Why You’ll Love This Job

• Be the Go-To Connector - Serve as the main point of contact for clients, guests, and internal teams, making sure every detail of group bookings and events flows seamlessly.
• Support Sales Success - Help drive revenue by preparing proposals, contracts, and sales materials that turn leads into confirmed business.
• Create Exceptional Experiences - Work hand-in-hand with hotel departments to ensure every meeting, event, and group stay exceeds expectations.

What You’ll Be Doing

• Guest & Client Communication - Answer calls and emails, provide clear and enthusiastic information about hotel services, event spaces, and booking options.
• Event & Booking Coordination - Manage rooming lists and coordinate meeting setups, catering, and audio-visual needs to deliver smooth, stress-free events.
• Sales Operations - Prepare proposals and contracts, track sales calls, and maintain organized, accurate sales records.
• Market Research & Lead Support - Identify potential clients, conduct online research, and help track market trends and opportunities.
• Follow-Up & Satisfaction - Check in with guests and clients before and after events to ensure expectations are met and exceeded.
• Administrative Excellence - Keep files organized, distribute internal communications, and support the team with essential administrative tasks.

Who You Are

• A Natural Communicator - Friendly, professional, and confident in both written and verbal communication.
• Organized & Driven - You love juggling multiple priorities and hitting deadlines without breaking a sweat.
• Guest-Centered - Passionate about delivering service that leaves a lasting impression.
• Sales-Savvy - Comfortable with basic sales and marketing concepts and eager to learn more.
• Tech-Ready - Confident using computers, email, CRM systems, and reservation software.
• Hospitality-Minded - Previous experience in hospitality, sales, or front desk roles is a plus.
• Flexibility to work varying schedules, including holidays, as needed.