Sales Control Department Manager

Boscov's Department Store, LLC; Wilmington (DE); On-site; USD 60,000 - 80,000; Full time

Job summary

Boscov's is seeking a Sales Control Department Manager for its Wilmington location. This mid-senior level role involves supervising the Customer Service Desk, managing cash transactions, and ensuring excellent customer service. Candidates should have leadership experience and strong communication skills, with a focus on team development. Comprehensive benefits and competitive pay are offered as part of the package.

Benefits

Comprehensive benefits package, including medical/dental/vision

401(k) w/ company match

Paid vacation

Liberal employee discount

Short/Long term disability (voluntary)

Life Insurance (company paid)

Qualifications

• Prior money management experience in retail, banking, or accounting.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to lead and manage a team.

Responsibilities

• Supervise a team ensuring customer satisfaction and service efficiency.
• Accountability and balancing of cash receipts and paperwork.
• Investigate and resolve discrepancies.

Skills

Leadership

Customer Service

Problem Solving

Communication

Basic Accounting

Education

High school diploma or equivalent

Bachelor’s degree (preferred)

Job description

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Job Description

Boscov’s Sales Control/ Customer Service Desk Manager

Experienced Sales Control/ Cash Office Managers—bring your experience to work for you where people love to shop! Boscov's is a chain of full service department stores serving the total family needs of our customers. For over 100 years, Boscov's has been known for its great values and famous brands, and for offering a broad selection of quality merchandise in its stores and online. We are looking for Sales Control/ Customer Service Desk Manager to join our retail team.

Job Description

Boscov’s Sales Control/ Customer Service Desk Manager

Experienced Sales Control/ Cash Office Managers—bring your experience to work for you where people love to shop! Boscov's is a chain of full service department stores serving the total family needs of our customers. For over 100 years, Boscov's has been known for its great values and famous brands, and for offering a broad selection of quality merchandise in its stores and online. We are looking for Sales Control/ Customer Service Desk Manager to join our retail team.

As part of a fast-paced, dynamic management team, you will supervise a team of associates to ensure they develop relationships with our customers so that each customer’s needs are met in a quick and efficient manner. Your previous management experience along with your strong organizational and customer service skills will ensure your success in this dynamic leadership role. If you are looking for a great opportunity to pursue a rewarding management career with a company known for quality and big savings, apply today!

Job Responsibilities

As a member of the management team, the Sales Control Manager will supervise and participate in the accountability and balancing of cash receipts and paperwork.

Additional Responsibilities Of The Sales Control Manager Include

• Investigate & resolve discrepancies
• Order supplies for Customer Service Desk
• Supervise, train & coordinate Sales Control Office and Customer Service Desk
• Accurately and efficiently completing all transactions and paperwork while adhering to company policies and procedures
  
  

Job Requirements

Successful candidates for the Sales Control Manager should role have the ability to lead a retail team to actively engage coworkers to provide excellent customer service.

Additional Requirements Of The Sales Control Manager Include

• High school diploma or equivalent; bachelor’s degree, preferred
• Prior money management and retail, banking, or accounting experience
• Basic accounting skills
• People management skills, ability to lead and develop coworkers
• Excellent written, verbal, and interpersonal communication skills
• Creative problem solving skills
• Ability to learn computer systems, POS register, telxon, and interpret reports
• Available to work varied days and hours as work schedule requires, including evenings and weekends
  
  

Benefits

At Boscov’s, we value our employees, and that’s why we provide a competitive compensation and benefits package. As a Full-Time member of our retail operations team, you will be eligible to receive:

• Comprehensive benefits package, including medical/dental/vision
• Short term disability/ Long term disability- voluntary
• Life Insurance (company paid)
• 401(k) w/ company match
• Weekly Pay
• Paid vacation
• Liberal employee discount
  
  

Work where people love to shop!

Equal Opportunity Employer

#WILM

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

• Industries

  Retail

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