Retail Sales Department Manager - Self Serve Warehouse

IKEA USA; Stoughton (MA); On-site; USD 69,000 - 101,000; Full time

Job summary

IKEA USA is seeking a Retail Manager in Stoughton, MA, who will enhance the shopping experience to increase customer satisfaction and sales. This permanent, salaried role requires strong leadership and sales expertise within a dynamic retail environment, alongside a comprehensive benefits package. The ideal candidate will drive team development and ensure product availability while fostering an inclusive company culture.

Benefits

Paid time off

Parental leave

Tuition discounts

Retirement plans

Co-worker discounts

Pet insurance

Telehealth services

Dental and vision plans

Medical and Rx plans

Safety shoe reimbursement

Qualifications

• 5 years of experience managing, leading, and developing people in a retail, customer-centric environment.
• 5 years of experience in active sales, with a strong understanding of customer needs.

Responsibilities

• Optimize the IKEA shopping experience to ensure satisfied customers and increased sales.
• Maximize sales and long-term profitability in line with department goals.
• Manage product availability and customer feedback.

Skills

Leadership

Sales Management

Customer Service

Team Development

Job description

Why we will love you

You care about making a positive impact in the world. You understand that greatness requires thinking differently. An inclusive and accepting work environment is important to you. A job at IKEA is more than just home furnishings; it's about working together to make a better everyday life for the many. If you want to contribute, grow, and share your uniqueness, this is the perfect fit. Join our team and start a better life for yourself.

What you'll be doing day to day

You will optimize the IKEA shopping experience to ensure satisfied customers and increased sales. Your responsibilities include maximizing sales and long-term profitability in line with department goals, analyzing and acting on commercial opportunities, managing product availability (overstock and out of stock), and responding to customer feedback. You will oversee the selection, onboarding, and development of co-workers, collaborate with other retail department managers and partners such as Visual Merchandising, Interior Design, and Logistics to boost sales, ensure the team is knowledgeable about products and services, monitor market trends, and adapt to meet customer demands. Additionally, you will foster an environment where the IKEA culture thrives, embracing diversity among co-workers and customers.

Together as a Team

We meet our customers in stores, online, through our catalog, and beyond. We possess deep knowledge of IKEA products, local markets, and customer needs, constantly finding new ways to connect and maximize sales and profitability. As part of a diverse global team, we work towards the ongoing success of the IKEA Concept, which helps millions create a better everyday life.

Qualifications

- 5 years of experience managing, leading, and developing people in a retail, customer-centric environment.
- 5 years of experience in active sales, with a strong understanding of customer needs.

Apply now!

This is a permanent, salaried position. Benefits are available to eligible co-workers. The role requires open availability Monday through Sunday. The full salary range is $69,639 - $100,700. At IKEA, we prioritize taking care of our co-workers and their dependents, offering a comprehensive benefits package including paid time off, early wage access, parental leave, tuition discounts, retirement and bonus plans, co-worker discounts, pet insurance, education programs, safety shoe reimbursement, telehealth, dental and vision plans, medical and Rx plans (for those working at least 20 hours/week), and a fun, inclusive work environment. Please note, this is a sensitive position requiring a background check and drug test prior to employment.