Coordinator, Department

Duly Healthcare; Illinois; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare provider is seeking a dedicated individual to support radiology functions by managing inbound calls and facilitating communication among healthcare professionals. The role requires an Associates Degree and two years of relevant healthcare experience, along with a strong understanding of medical terminology. This position offers a flexible schedule, comprehensive benefits, and a commitment to fostering a culture of excellence and inclusivity.

Benefits

Comprehensive medical, dental, and vision benefits

Employer provided life and disability insurance

$5,250 Tuition Reimbursement per year

Immediate 401(k) match

40 hours paid volunteer time off

Parental leave at 100% pay

Qualifications

• Two years of health care experience required, preferably in a hospital or outpatient setting.
• Flexibility in hours and shifts, including nights and weekends.
• Intermediate keyboarding and communication skills essential.

Responsibilities

• Triage and manage incoming calls from referring physicians and technologists.
• Document all communication and actions taken on exams.
• Ensure timely communication of exam results to healthcare professionals.

Skills

Medical terminology

Customer service

Communication

Prioritization

Education

Associates Degree

Tools

Computer proficiency

Job description

Overview

Location: WFH after training

Hours: Monday-Friday 8:00am-4:30pm

Benefits:

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance and medical coverage at 100% (after deductible) when utilizing a Duly provider.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to Diversity, Equity, and Inclusion (DEI) and Social Impact.

• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

Primary support functions include; serving as central point of contact on inbound calls for Radiologists, referring physicians, and technologists, connecting Radiologists with referring physicians, relaying urgent and non-urgent medical results to referring physicians and facilitating exam reading readiness for timely and efficient exam dictation by the radiologist.

Responsibilities

• Triage, manage and direct incoming calls from referring physicians, technologists and Radiologists
• Monitor system communication worklists and instant messaging requests - initiate appropriate action based on client guidelines to meet designated turnaround expectations
• Connect Radiologists with referring physicians to facilitate timely communication of exam results
• Call referring physicians on behalf of the Radiologists to ensure results are provided to the appropriate health care professional assisting in timely patient care. This includes faxing of exam reports upon request
• Reply to Radiologist requests for further exam preparation by facilitating exam readiness
• Document all communication and action taken on individual exams
• Continually maintain a high level of customer service
• Adjust work hours and/or workdays to assure appropriate coverage to meet client needs
• Assist Radiologist during downtime situations based on client needs
• Assist Radiology QA and Compliance team with other data projects as needed
• Promote a culture that reflects the organization’s values, encourages good performance, and enhances productivity
• Perform other duties as assigned by displaying team spirit and self-growth, accepting projects and assignments

Qualifications

• Associates Degree or equivalent work experience is required
• Two years of health care experience in a hospital or outpatient office setting, either clerical or clinical work is acceptable
• Must have a thorough knowledge of medical terminology
• Radiology experience preferred
• Must be flexible in hours and shifts, including nights and weekends
• Intermediate computer proficiency and keyboarding experience is required in this role.
• Ability to consider individual communication preferences/needs and the ability to maintain a tactful and diplomatic demeanor in all communications
• Ability to quickly prioritize tasks and to continually make decisions based on client processes and expectations.

The compensation for this role includes a base pay range of $19.07-$28.61, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.