Sales Consultant

Raymour & Flanigan Furniture and Mattresses; Millbury (MA); On-site; USD 65,000 - 100,000; Full time

Benefits offered by this job

Sign-on bonus

Health benefits

401(k) with company match

Discretionary profit sharing

PTO

Paid training

Career growth

Team-focused culture

Job summary

Raymour & Flanigan Furniture and Mattresses is seeking a Sales Consultant to help customers find the right furniture through consultative selling and genuine engagement. You will build personalized buying experiences, drive sales conversions, and foster relationships with both new and existing customers.

The role emphasizes upselling, cross-selling, and achieving sales goals in a fast-paced, team-oriented environment, with opportunities for career growth and a supportive culture.

Qualifications

• Strong customer service mindset and ability to deliver great customer experience.
• Excellent listening skills and consultative approach.
• Experience connecting with customers in retail, hospitality, service, or sales.
• Confident in guiding decisions including closing sales and handling objections.
• Ability to build client relationships to drive repeat business.
• Willingness to work retail schedule including evenings, weekends, and holidays.

Responsibilities

• Build relationships with new and existing customers to grow business.
• Engage in client prospecting, lead generation, and relationship management.
• Identify upsell and cross-sell opportunities to improve customer experience.
• Meet or exceed sales quotas and KPIs in a fast-paced team environment.
• Utilize technology and training to improve selling effectiveness.

Skills

Consultative selling

Customer service

Listening skills

Relationship building

Goal oriented

Tools

CRM software

POS systems

Job description

At Raymour & Flanigan, we've built our reputation on one simple belief: when we take care of our people, our people take care of our customers. That commitment shows how we compensate, develop, and support every member of our team - with one of the most competitive packages in the furniture industry.

Role Overview

As a Sales Consultant, you'll play a meaningful role in your customers' lives, helping them find the right furniture for their home through a blend of consultative selling, genuine customer engagement, and thoughtful needs assessment. You'll create a personalized buying experience that builds customer satisfaction and naturally drives sales conversion.

Whether your background is in retail, hospitality, teaching, or another customer-focused environment, you'll bring your ability to connect with people, understand their needs, and guide them to the right solution.

In this role, you'll grow your business by building relationships, engaging with new and existing customers, and contributing to client prospecting, lead generation, and ongoing relationship management. You'll also identify opportunities for upselling and cross-selling in a way that enhances the customer experience.

Success comes from your ability to build trust, deliver great service, and consistently meet goals in a fast-paced, team-oriented environment.

What We Offer

• Unlimited earning potential $65,000-$100,000 annually
• $5,000 sign-on bonus (performance-based)
• Health benefits, 401(k) with company match, discretionary profit sharing, and PTO
• Paid training - next sales training class starting soon
• Career growth and advancement opportunities
• A supportive, team-focused culture

What We're Looking For

• A passion for customer service and creating a great customer experience
• Strong listening skills and a naturally consultative approach
• Experience connecting with customers, whether through retail, hospitality, service, or sales
• Confidence in guiding decisions, including closing sales, navigating conversations, and overcoming objections in a helpful, respectful way
• Interest or experience in building relationships that drive repeat business (client relationship management)
• Comfort working toward goals, including sales quotas, KPIs, or other performance metrics
• Flexibility to work a retail schedule (evenings, weekends, holidays)
• Comfort with technology and learning new tools
• Sales experience is great--but not required. We also value experience in hospitality, restaurants, retail, customer service, teaching, or other people-focused roles.

Raymour & Flanigan is an inclusive workplace where associates succeed based on merit, qualifications, experience, ability, and performance. We do not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information, or any other status protected by law, supported by our guiding principles.

This role is not eligible for visa sponsorship. Candidates must be authorized to work in the U.S. without sponsorship now or in the future.