Sales Consultant

Raymour & Flanigan Furniture and Mattresses; City of Watertown (NY); On-site; USD 65,000 - 100,000; Full time

Benefits offered by this job

Unlimited earning

Sign-on bonus

Health benefits

401(k) plan

Profit sharing

Paid time off

Paid training

Career growth

Team-oriented culture

Job summary

Raymour & Flanigan Furniture and Mattresses is seeking a Sales Consultant to help customers find the right furniture through consultative selling, customer engagement, and needs assessment.

You will grow the business by building relationships, engaging with customers, and identifying upsell opportunities while supporting team goals in a dynamic retail environment.

Qualifications

• Strong customer service mindset and ability to create a great customer experience.
• Excellent listening skills and consultative approach.
• Experience in retail, hospitality, service, or sales, or similar people-focused roles.
• Confidence in guiding decisions, including closing sales and handling objections.
• Interest in building repeat business through relationships.
• Flexibility to work a retail schedule (evenings, weekends, holidays).
• Comfort with technology and learning new tools.

Responsibilities

• Build personalized buying experiences that drive customer satisfaction and sales.
• Drive sales conversion through consultative selling and needs discovery.
• Prospect new and existing customers, nurture relationships, and manage accounts.
• Identify upsell and cross-sell opportunities to enhance the customer experience.
• Meet or exceed sales quotas in a fast-paced, team-oriented environment.
• Collaborate with teammates to achieve store goals.

Skills

Consultative selling

Customer engagement

Needs assessment

Relationship management

Upselling

Cross-selling

Lead generation

Team collaboration

Sales closing

Adaptability

Job description

At Raymour & Flanigan, we've built our reputation on one simple belief: when we take care of our people, our people take care of our customers. That commitment shows how we compensate, develop, and support every member of our team - with one of the most competitive packages in the furniture industry.

Role Overview

As a Sales Consultant, you'll play a meaningful role in your customers' lives, helping them find the right furniture for their home through a blend of consultative selling, genuine customer engagement, and thoughtful needs assessment. You'll create a personalized buying experience that builds customer satisfaction and naturally drives sales conversion.

Whether your background is in retail, hospitality, teaching, or another customer-focused environment, you'll bring your ability to connect with people, understand their needs, and guide them to the right solution.

In this role, you'll grow your business by building relationships, engaging with new and existing customers, and contributing to client prospecting, lead generation, and ongoing relationship management. You'll also identify opportunities for upselling and cross-selling in a way that enhances the customer experience.

Success comes from your ability to build trust, deliver great service, and consistently meet goals in a fast-paced, team-oriented environment.

What We Offer

• Unlimited earning potential $65,000-$100,000 annually
• $5,000 sign-on bonus (performance-based)
• Health benefits, 401(k) with company match, discretionary profit sharing, and PTO
• Paid training - next sales training class starting soon
• Career growth and advancement opportunities
• A supportive, team-focused culture

What We're Looking For

• A passion for customer service and creating a great customer experience
• Strong listening skills and a naturally consultative approach
• Experience connecting with customers, whether through retail, hospitality, service, or sales
• Confidence in guiding decisions, including closing sales, navigating conversations, and overcoming objections in a helpful, respectful way
• Interest or experience in building relationships that drive repeat business (client relationship management)
• Comfort working toward goals, including sales quotas, KPIs, or other performance metrics
• Flexibility to work a retail schedule (evenings, weekends, holidays)
• Comfort with technology and learning new tools
• Sales experience is great--but not required. We also value experience in hospitality, restaurants, retail, customer service, teaching, or other people-focused roles.

Raymour & Flanigan is an inclusive workplace where associates succeed based on merit, qualifications, experience, ability, and performance. We do not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information, or any other status protected by law, supported by our guiding principles.

This role is not eligible for visa sponsorship. Candidates must be authorized to work in the U.S. without sponsorship now or in the future.