Sales Consultant

Intrepid Experience; Golden (CO); In loco; USD 30.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible work arrangements

Work from home

Intrepid trip yearly

Leave for travel

Parental leave 10+ weeks

Professional development

Volunteer leave

Employee Assistance Program

Descrizione del lavoro

Intrepid Travel is seeking a Sales Consultant to join our North America team in Golden, CO. This full-time, hybrid role handles sales and customer service across phone, email, live chat and social media, with shifts on weekends.

You will maximize bookings, deliver exceptional service, and build product knowledge to ensure accurate, thoughtful travel arrangements. Strong English communication and CRM experience are required.

Competenze

• Experience in sales and/or customer service, with a proven ability to connect with people, understand their needs, and convert enquiries into bookings.
• Confidence working towards targets and KPIs - you're results-driven and love celebrating wins.
• Strong communication skills in spoken and written English, with experience handling customer interactions via phone, email, and live chat.
• Solid computer skills, including Microsoft Office, CRM systems (ideally Salesforce), and travel booking platforms.

Mansioni

• Handle a mix of sales and customer service interactions across phone, email, live chat, and social media.
• Maximize sales and deliver exceptional service, developing deep product knowledge.
• Ensure every booking is managed with care, accuracy, and attention to detail.
• Develop deep product knowledge and ensure bookings are accurate and well-managed.
• Work with team to meet targets and deliver great traveler experiences.

Conoscenze

Sales experience

Customer service

English communication

Microsoft Office

Strumenti

Salesforce

Travel booking platforms

Descrizione del lavoro

Application Close Date: 25th of September, 2026

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. We've been creating positive change through the joy of travel since 1989, and we’re proud to be a certified B Corp with 1000s of experiences in over 100 countries.

We are Intrepid

Are you ready to help people plan adventures they’ll talk about for years to come? We’re looking for a Sales Consultant to join our team in NorthAmerica.

At Intrepid, we believe the journey starts the moment someone reaches out. Our Sales Consultants are at the heart of that connection, supporting travellers and agent partners every step of the way, from the first enquiry to departure day.

This is a contact centre environment where you'll handle a mix of sales and customer service interactions across phone, email, live chat, and social media. If you thrive in a fast-paced setting, love hitting targets, and enjoy building connections with people, this could be your next move.You’ll be responsible for maximizing sales and delivering exceptional service, developing deep product knowledge, and ensuring every booking is managed with care, accuracy, and attention to detail.

What you need to know:

This is a full-time, permanent role based in our Golden, CO office on a hybrid basis, with the expectation of working from the office 3 days per week. You’ll work a rotating roster across 7 days, with shifts scheduled between 9:00 AM EST and 8:00 PM EST, including weekends.

The starting salary for this position is$24.00 USD per hour for US-based candidates, plus a comprehensive benefits package and a range of awesome perks.

Some of the experience you’ll bring with you may include:

Experience in sales and/or customer service, with a proven ability to connect with people, understand their needs, and convert enquiries into bookings.

Confidence working towards targets and KPIs - you're results-driven and love celebrating wins.

Strong communication skills in spoken and written English, with experience handling customer interactions via phone, email, and live chat.

Solid computer skills, including Microsoft Office, CRM systems (ideally Salesforce), and travel booking platforms.

Great attention to detail and strong organizational skills to ensure accuracy in bookings and customer files.

A collaborative, team-focused attitude, ideally with personal or professional travel experience and/or experience in the travel industry.

Please note

We recognise that AI use in applications is becoming more common. We review applications carefully, so if you choose to use AI, please do so thoughtfully and include something personal - it really makes a difference.

Due to the volume of applications we receive, we may not be able to provide individual feedback to every applicant.

We also reserve the right to close this advert earlier if we receive a high volume of applications.

Our people reflect the diversity of our customers and the communities we visit:

Intrepid is made up of 71 nationalities in over 30 countries, and werecognisethat diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.

Rewarding and developing our people is important to us, some of our workperksinclude:

• Flexible work arrangements,work-from-home and the ability to 'work from anywhere' 4 weeks a year
• A free Intrepid trip every year, plus generous discounts for families, and close friends
• 5 extra days of leave a year for use on Intrepid trips
• A minimum of10 weekspaid parental leave for all parents, and other additional leave provisions.
• Access to e-learning platforms, professionaldevelopmentand mentor programs
• 20 hours of volunteer leave every year to use on causes most important to you
• Employee Assistance Program, a 24/7 service that offers counselling for you and your family

We are Real. Together. Ambitious. Impactful.These are our values and to usthey'remore than just words, they are the pillars of our success and every dayit'sour people and the work they do thatbringthem to life.

We aim to ensurediversity, equity, and inclusion stay part of our recruitment process. If you require anyreasonableadjustmentto participate in therecruitment process, please contact us at [e-mail] your name, location, and what yourequire, we will then be in touch to support your application.

Application Close Date: 25th of September, 2026