Sales Coach: Elevate Reps, Boost Conversions

eClerx; Fayetteville (NC); In loco; USD 70.000 - 90.000; Tempo pieno

Descrizione del lavoro

eClerx is seeking an experienced Sales Coach to support our sales team in Fayetteville, NC. The role focuses on developing sales reps through coaching, performance feedback, skill development, and ongoing support.

You will work with Operations leadership to identify gaps, improve behaviors, and help reps meet or exceed goals. The position requires coaching experience, strong understanding of sales processes, and excellent communication.

Competenze

• 1–3 years of experience in sales or call center environments.
• Coaching, mentoring, or supervisory experience preferred.
• Strong understanding of sales processes and performance metrics.
• Proven ability to identify performance gaps and provide effective coaching.
• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building skills.
• Ability to motivate and influence employees in a fast-paced environment.
• Problem-solving and analytical skills.
• Ability to work independently while collaborating with leadership.
• Proficiency with Microsoft Office and ability to learn multiple systems.

Mansioni

• Conduct one-on-one and group coaching sessions with sales representatives.
• Monitor sales performance, productivity, quality, conversion, and other KPIs.
• Identify performance trends and develop targeted coaching plans.
• Provide real-time coaching and feedback to improve sales techniques and customer interactions.
• Coach on products, services, promotions, pricing, and sales processes.
• Review customer interactions to identify opportunities for improvement.
• Assist with objection handling, probing questions, upselling, cross-selling, and closing techniques.
• Partner with Operations Leadership and Training Team to address performance gaps.
• Track coaching activities and document employee progress.
• Follow up to ensure coaching recommendations are implemented.
• Recognize strong performance and foster a positive sales culture.
• Stay current on client policies, products, promotions, systems, and sales expectations.
• Ensure coaching aligns with company policies, client requirements, and quality standards.

Conoscenze

Coaching

Sales processes

Verbal & written communication

Interpersonal skills

Data-driven coaching

MS Office

Strumenti

CRM software

Descrizione del lavoro

eClerx is seeking an experienced Sales Coach to support our sales team in Fayetteville, NC. The role focuses on developing sales reps through coaching, performance feedback, skill development, and ongoing support.

You will work with Operations leadership to identify gaps, improve behaviors, and help reps meet or exceed goals. The position requires coaching experience, strong understanding of sales processes, and excellent communication.