Technical Support Engineer-Sales

Leadout Capital; Indianapolis (IN); On-site; USD 80,000 - 110,000; Full time

Job summary

Leadout Capital is seeking a technical support engineer to lead the end-to-end customer experience on Salesforce products, including Sales Cloud. You will diagnose complex issues, collaborate with Product Engineering, and provide onboarding sessions to help customers adopt and maximize the platform.

The role emphasizes strong communication, problem-solving, and the ability to explain technical concepts to non-technical stakeholders in a fast-paced environment.

Qualifications

• Bachelor's degree or equivalent experience in a technical field.
• 2+ years in technical support or customer-facing roles.
• Experience troubleshooting software applications and debugging code.

Responsibilities

• Lead end-to-end customer technical experience from diagnosis to resolution.
• Diagnose and resolve complex Salesforce platform issues (Sales Cloud).
• Coordinate cross-functional escalation and product engineering involvement.
• Provide onboarding support and technical discovery sessions for new customers.
• Guide customers on best practices, configuration, and architecture.

Skills

Technical support

Software debugging

SQL concepts

Data management

Customer communication

English proficiency

Cross-functional collaboration

Prioritization

Problem solving

Education

Bachelor's degree in Computer Science, Engineering, or related technical discipline

Tools

Salesforce

Spiff

Tableau

Apex

Job description

Duties & Responsibilities:

• Lead the end-to-end customer technical experience by managing support cases from initial diagnosis through resolution.
• Diagnose and resolve complex technical issues related to Salesforce platform products, including Sales Cloud.
• Coordinate resolution of critical and high-priority cases by collaborating with cross-functional teams and escalating issues to Product Engineering when necessary.
• Provide onboarding support and technical discovery sessions to help new customers successfully implement Salesforce solutions.
• Guide customers on best practices, product configuration, and architecture to accelerate product adoption and maximize platform value.
• Investigate customer-reported issues, analyze system behavior, and identify root causes using internal tools and troubleshooting methods.
• Manage multiple customer issues simultaneously while prioritizing work in a fast-paced technical support environment.
• Develop and maintain deep technical expertise in Salesforce platform functionality and related technologies.
• Collaborate with Product Engineering and internal teams to investigate defects, report product issues, and improve platform functionality.
• Create and maintain technical documentation and knowledge base articles to support internal teams and the broader support community.
• Mentor team members through collaborative troubleshooting frameworks such as the Swarming model.
• Communicate complex technical concepts clearly to both technical and non-technical stakeholders.

Required Qualifications:

• Bachelor's degree in Computer Science, Engineering, or related technical discipline, or equivalent experience.
• 2+ years of experience in technical support, software engineering, or related customer-facing technical roles.
• Experience troubleshooting software applications and debugging code, including Java-based applications.
• Strong understanding of database concepts, data management, and SQL.
• Experience explaining complex technical concepts to non-technical audiences.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving skills in fast-paced technical environments.
• Customer-focused mindset with ability to build consultative relationships with stakeholders.
• Ability to prioritize multiple tasks and manage competing customer issues effectively.
• Professional proficiency in spoken and written English is required.
• Sole US citizenship

Preferred Qualifications:

• Experience working within the Salesforce platform architecture. Salesforce certifications such as Salesforce Administrator (ADMIN201) or similar.
• Familiarity with Sales Cloud, Service Cloud, Data Cloud, or Agentforce technologies.
• Experience with web technologies including HTML, JavaScript, CSS, or APEX.
• Experience with AI/LLM technologies, conversational AI, or AI orchestration frameworks.
• Experience working with Spiff or other commission calculation software.
• Experience working with Own or similar backup software.
• Experience working with Tableau or CRMA.
• Prior experience in customer-facing roles such as Technical Support, Solutions Engineering, Customer Success Engineering, or Professional Services.