Sales Client Care Representative

Toyota of Riverside; Riverside (CA); On-site; USD 46,838,000 - 52,349,000; Full time

Benefits offered by this job

Monthly bonus

Growth opportunities

Team environment

Employee discounts

Job summary

Toyota of Riverside is seeking a friendly Sales Client Care Representative to welcome customers and handle inquiries with professionalism. You will liaise with the sales team and respond to leads via phone, email, and text, ensuring a smooth, customer-focused experience from first contact.

Ideal candidates are enthusiastic, detail-oriented and motivated to grow with the dealership. A strong communication mindset and basic automotive knowledge are valued.

Qualifications

• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Positive attitude with a customer-first mindset.
• Basic knowledge of the automotive industry.
• Ability to work in a fast-paced environment.
• Self-starter and self-motivator.
• Previous customer service, sales or call center experience is a plus.
• Bilingual is a plus.

Responsibilities

• Receive, process, and coordinate all incoming sales inquiries promptly and professionally.
• Respond to internet leads and customer inquiries via telephone, email and text in a timely and efficient manner.
• Support the sales team by ensuring a smooth flow of communication with potential clients.
• Continually learn about product updates, features, accessories, inventory and their benefits to the customer.
• Establish personal goals that are consistent with the dealership’s standards of productivity, and devise a strategy to meet those goals.

Skills

Communication

Organization

Multitasking

Customer-first mindset

Automotive knowledge

Fast-paced

Self-motivated

Customer service experience

Bilingual

Job description

Job Title: Sales Client Care Representative

Toyota of Riverside

Position Overview:

Toyota of Riverside is seeking a friendly, professional, and customer-focused Sales Client Care Representative to join our team. This role is essential in creating a positive first impression for our customers. The ideal candidate is enthusiastic, detail-oriented, and committed to delivering exceptional customer service.

Key Responsibilities:

• Receive, process, and coordinate all incoming sales inquiries promptly and professionally
• Respond to internet leads and customer inquiries via telephone, email and text in a timely and efficient manner
• Support the sales team by ensuring a smooth flow of communication with potential clients
• Continually learn about product updates, features, accessories, inventory and their benefits to the customer
• Establish personal goals that are consistent with the dealership’s standards of productivity, and devise a strategy to meet those goals.

Qualifications:

• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Positive attitude with a customer-first mindset
• Basic knowledge of the automotive industry
• Ability to work in a fast-paced environment
• Self-starter and self-motivator
• Previous customer service, sales or call center experience is a plus
• Bilingual is a plus

What We Offer:

• Competitive pay. $17/hr + monthly bonus opportunity
• Opportunities for growth and advancement
• Supportive and team-oriented work environment
• Employee discounts and benefits