Sales Center Supervisor

Genuine Parts Company; Muskogee (OK); On-site; USD 52,000 - 76,000; Full time

Job summary

Motion Industries in Muskogee, OK is seeking a Sales Center Supervisor to lead Customer Service Representatives and drive daily operations. You will oversee order processing, customer communications, inventory coordination, and policy compliance, while developing team performance and delivering service excellence to our sales force.

You will coordinate inventory, monitor daily management reviews, and implement operational improvements while upholding company policies.

Qualifications

• Leadership, communication, relationship and people management skills required
• Analytical and mathematic skills required
• Financial acumen required
• Reliability, organization and attention to detail required

Responsibilities

• Plans, directs, supervises, and evaluates work flow.
• Provides customer support including order processing and informing customers of delivery dates and price changes.
• Manages inventory and cost differences; coordinates activities to meet operational requirements.
• May hire and appraise staff; may supervise multiple teams.
• May approve special price concessions, quotes, or adjustments.
• Assists customers and suppliers to resolve order problems.
• Oversees daily freight at cross docks and DOT compliance.
• Monitors safety and conducts audits.

Skills

Leadership

Communication

People management

Analytical skills

Financial acumen

Education

Bachelor's degree

Job description

SUMMARY:

Under limited supervision, manages the Sales Center Customer Service Representatives, other similar employees, and their work. Develops, manages, and delivers support services to our sales force. Responsible for the day-to-day operations and supervision of a team of sales center customer service representatives.

JOB DUTIES

• FOR USE IN THE MARKET DISTRIBUTION CENTER SUPPORT ROLES ONLY
• Plans, directs, supervises, and evaluates work flow.
• Provides customer support including, order processing, advising customers of product shortages, expected delivery dates, and price changes.
• Recognizes and recommends operational improvements. Responsible for the day-to-day application of organizational policies and procedures.
• Manages Virtual inventory for sales office, including the weekly maintenance of inventory levels and cost differences.
• Responsible for all Inventory and Expense Pcard purchase activities and reconciliation in expense software.
• Coordinates work activities to achieve the volume expected to meet operational requirements.
• May make hiring decisions and conduct performance appraisals. May have responsibility for more than one team.
• May approve special price concessions, quotes, bid allowances, or adjustments.
• Assists customers and suppliers to resolve order problems.
• Manages daily incoming freight at cross docks for deliveries. Manages DOT compliance.
• Monitoring of Daily Management Review (DMR). Responsible for safety compliance and audit.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE

Typically requires a bachelor's degree and three (3) to five (5) years of related experience or the equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

• Leadership, communication, relationship and people management skills required
• Analytical and mathematic skills required
• Financial acumen required
• Reliability, organization and attention to detail required

PHYSICAL DEMANDS:

LICENSES & CERTIFICATIONS:

None required.

SUPERVISORY RESPONSIBILITY:

5-10 Direct Reports

BUDGET RESPONSIBILITY:

Yes

COMPANY INFORMATION:

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

DISCLAIMER:

This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.