Sales Center Supervisor

Motion Industries (MOT); Muskogee (OK); On-site; USD 65,000 - 90,000; Full time

Job summary

Motion Industries seeks a Sales Center Supervisor to lead a team of customer service representatives, oversee order processing, pricing changes, and delivery coordination. You will manage virtual inventory, cross-docks, and compliance, while aligning with policy and cost controls.

The role requires a bachelor's degree and 3–5 years of related experience; strong leadership, analytical, and financial acumen are essential to drive efficiency and service levels in a distribution center environment.

Qualifications

• Leadership, communication, relationship and people management skills required.
• Analytical and mathematical skills required.
• Financial acumen required.
• Reliability, organization and attention to detail required.
• Bachelor's degree and 3-5 years related experience required.

Responsibilities

• Supervise and direct a team of Sales Center Customer Service Representatives; manage day-to-day workflow and performance.
• Provide customer support including order processing, delivery dates, price changes and issue resolution.
• Oversee inventory management and weekly maintenance; manage DOT compliance and cross-dock freight processing.
• Coordinate hiring decisions and performance appraisals; approve pricing concessions as needed.
• Monitor Daily Management Review (DMR) and ensure safety compliance.

Skills

Leadership

Communication

People management

Relationship management

Analytical

Mathematical

Financial acumen

Reliability

Organization

Attention to detail

Education

Bachelor's degree

3-5 years related experience

Job description

SUMMARY:Under limited supervision, manages the Sales Center Customer Service Representatives, other similar employees, and their work. Develops, manages, and delivers support services to our sales force. Responsible for the day-to-day operations and supervision of a team of sales center customer service representatives.JOB DUTIESFOR USE IN THE MARKET DISTRIBUTION CENTER SUPPORT ROLES ONLYPlans, directs, supervises, and evaluates work flow.Provides customer support including, order processing, advising customers of product shortages, expected delivery dates, and price changes.Recognizes and recommends operational improvements. Responsible for the day-to-day application of organizational policies and procedures.Manages Virtual inventory for sales office, including the weekly maintenance of inventory levels and cost differences.Responsible for all Inventory and Expense Pcard purchase activities and reconciliation in expense software.Coordinates work activities to achieve the volume expected to meet operational requirements.May make hiring decisions and conduct performance appraisals. May have responsibility for more than one team.May approve special price concessions, quotes, bid allowances, or adjustments.Assists customers and suppliers to resolve order problems.Manages daily incoming freight at cross docks for deliveries. Manages DOT compliance.Monitoring of Daily Management Review (DMR). Responsible for safety compliance and audit.Performs other duties as assigned.EDUCATION & EXPERIENCETypically requires a bachelor's degree and three (3) to five (5) years of related experience or the equivalent combination.KNOWLEDGE, SKILLS, ABILITIESLeadership, communication, relationship and people management skills requiredAnalytical and mathematic skills requiredFinancial acumen requiredReliability, organization and attention to detail requiredPHYSICAL DEMANDS:LICENSES & CERTIFICATIONS: None required.SUPERVISORY RESPONSIBILITY: 5-10 Direct ReportsBUDGET RESPONSIBILITY: YesCOMPANY INFORMATION:Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.DISCLAIMER: This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time.Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.