Customer Service Representative

Genuine Parts Company; Waco (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Motion Industries is seeking a Customer Service Representative to accurately fulfill customer orders and manage calls. You will respond to product inquiries, provide quotes, and enter orders via phone, fax, email, or walk-in.

The role involves pricing within parameters to protect gross profit and building relationships for repeat business. Qualifications include a high school diploma or GED with 0–3 years of related experience, strong communication, organization, and time-management skills, plus

Qualifications

• Reliability, organization and attention to detail are required.
• Strong written and verbal communication skills are essential.
• Ability to multi-task and manage time effectively.
• Moderate computer skills and basic online product research experience.
• Product knowledge is preferred but not required.

Responsibilities

• Respond to basic customer inquiries regarding products and quotes.
• Enter orders accurately and process orders via multiple channels.
• Place customer orders by phone, fax, email, or in person.
• Negotiate price limits within approved parameters to support profit.
• Support pricing adjustments for non-contract customers when appropriate.
• Build relationships to encourage repeat business and identify process improvements.
• Maintain inventory levels by ordering items as needed for customers.
• Handle backorders and coordinate shipment to customers.
• Assist with returns and other duties as assigned.

Skills

Reliability

Organization

Attention to detail

Communication skills

Time management

Basic computer skills

Product knowledge (preferred)

Education

High school diploma or GED

0-3 years related experience

Job description

SUMMARY:

Under close supervision, the Customer Service Representative is responsible for

accurately fulfilling customer orders and managing incoming customer calls.

JOB DUTIES

• Responds to basic customer inquires regarding products, provides quotes, and handles
• order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter
• sales).
• Influences Motion Industries’ gross profit through negotiating the sale price and purchase
• price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on
• competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and
• drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per
• purchase order.
• Responsible for sourcing products in branch inventory, distribution center inventory or
• supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• May handle customer returns.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE

Typically requires a high school diploma or GED and zero (0) to three (3) years of related

experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

• Reliability, organization, and attention to detail required.
• Strong communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Moderate computer skills, including information processing, communicating internally and
• externally via email, using business systems and searching capabilities to find products
• on the internet.
• Product knowledge is preferred.

PHYSICAL DEMANDS:

LICENSES & CERTIFICATIONS:

Excellent driving record preferred. All company vehicles

are subject to continuous video monitoring.

SUPERVISORY RESPONSIBILITY:

No Supervisory Responsibility

BUDGET RESPONSIBILITY:

No

COMPANY INFORMATION:

Motion Industries offers an excellent benefits package which includes options for healthcare

coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

DISCLAIMER: This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC’s policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.