Sales Center Supervisor

Motion; Muskogee (OK); On-site; USD 70,000 - 100,000; Full time

Job summary

Motion Industries in Oklahoma is seeking a Sales Center Operations Manager to lead the Customer Service Representatives and oversee daily operations, ensuring effective support for the sales force.

Under limited supervision, you will direct workflow, coordinate inventory, manage budgets, and drive improvements while upholding company policies.

Candidates should have a bachelor's degree and 3–5 years of related experience, with strong leadership, analytical, and financial skills.

Qualifications

• Typically requires a bachelor's degree and 3–5 years of related experience.
• Strong leadership and people-management skills are essential.
• Analytical, mathematical, and financial acumen are needed.
• Reliable, well-organized with close attention to detail.

Responsibilities

• Plan, direct, supervise, and evaluate workflow.
• Provide customer service including order processing, shortages, delivery dates, and price changes.
• Manage virtual inventory for the sales office and weekly inventory cost reconciliation.
• Handle daily cross-dock freight and DOT compliance.
• May hire and conduct performance appraisals; may oversee multiple teams.
• Coordinate activities to meet operational requirements.
• Oversee adherence to policies and procedures.
• Authorize special price concessions, quotes, or adjustments.
• Resolve order problems with customers and suppliers.
• Manage budget responsibilities.

Skills

Leadership

Communication

People management

Analytical thinking

Financial acumen

Attention to detail

Education

Bachelor's degree

Job description

Summary

Under limited supervision, manages the Sales Center Customer Service Representatives, other similar employees, and their work. Develops, manages, and delivers support services to our sales force. Responsible for the day-to-day operations and supervision of a team of sales center customer service representatives.

Under limited supervision, manages the Sales Center Customer Service Representatives, other similar employees, and their work. Develops, managers, and delivers support services to our sales force. Responsible for the day-to-day operations and supervision of a team of sales center customer service representatives.

Job Duties

• FOR USE IN THE MARKET DISTRIBUTION CENTER SUPPORT ROLES ONLY
• Plans, directs, supervises, and evaluates work flow.
• Provides customer support including, order processing, advising customers of product shortages, expected delivery dates, and price changes.
• Recognizes and recommends operational improvements. Responsible for the day-to-day application of organizational policies and procedures.
• Manages Virtual inventory for sales office, including the weekly maintenance of inventory levels and cost differences.
• Responsible for all Inventory and Expense Pcard purchase activities and reconciliation in expense software.
• Coordinates work activities to achieve the volume expected to meet operational requirements.
• May make hiring decisions and conduct performance appraisals. May have responsibility for more than one team.
• May approve special price concessions, quotes, bid allowances, or adjustments.
• Assists customers and suppliers to resolve order problems.
• Manages daily incoming freight at cross docks for deliveries. Manages DOT compliance.
• Monitoring of Daily Management Review (DMR). Responsible for safety compliance and audit.
• Performs other duties as assigned.

Education & Experience

Typically requires a bachelor's degree and three (3) to five (5) years of related experience or the equivalent combination.

Knowledge, Skills, Abilities

• Leadership, communication, relationship and people management skills required
• Analytical and mathematic skills required
• Financial acumen required
• Reliability, organization and attention to detail required

Physical Demands

LICENSES & CERTIFICATIONS:

None required.

SUPERVISORY RESPONSIBILITY:

5-10 Direct Reports

BUDGET RESPONSIBILITY:

Yes

Company Information

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

DISCLAIMER:

This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.