Sales & Catering Coordinator

Snow King; Austin (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading hospitality company seeks a Sales & Catering Coordinator at the Cambria Hotel Austin Downtown. This role involves supporting the Sales and Catering departments, ensuring exceptional service delivery, and managing event details. Ideal candidates will be detail-oriented and thrive in a fast-paced environment, with opportunities for growth and development.

Benefits

Comprehensive health insurance

Retirement plans

Paid time off

On-site wellness programs

Employee rates on hotel stays

Qualifications

• High School Diploma or equivalent required; Bachelor's Degree preferred.
• Strong working knowledge of Microsoft Office and Delphi FDC required.
• Sales, Catering, Events, or Banquets experience is highly preferred.

Responsibilities

• Serve as the initial point of contact for sales and catering inquiries.
• Assist in all aspects of group and catering business coordination.
• Prepare and manage sales materials and internal communications.

Skills

Organizational skills

Customer service

Communication

Multitasking

Education

High School Diploma

Bachelor's Degree in Hospitality

Tools

Microsoft Office

Delphi FDC

Job description

About Us

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Check out this video for more information on our great company!

Location Description

At the Cambria Hotel Austin Downtown, we consistently rise above the competition. On day one, you will begin with a robust wage package, excellent benefit plans, a matching 401K plan, professional development, generous bonuses, travel perks and the opportunity to grow across a portfolio of 140 hotels representing all major brands. We are an Employer of Choice—we understand that the care of our team members is as important as the service we provide to our guests and the surrounding communities. If you have a genuine passion for hospitality, come and join our team. You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company. Find out today what a career at Cambria Hotel Columbia Downtown with Pyramid Global Hospitality can mean for you!

Overview

Job Summary:

The Sales & Catering Coordinator plays a critical role in supporting the Sales and Catering departments in managing and executing group, business transient, and catering-related bookings. This individual will act as a liaison between clients and hotel departments, ensuring seamless communication, exceptional service delivery, and successful event execution. The ideal candidate is detail-oriented, customer-focused, and thrives in a fast-paced hospitality environment.

Key Responsibilities:

· Client & Group Support: Serve as the initial point of contact for incoming sales and catering inquiries. Respond promptly and professionally to clients and internal partners.

· Sales & Event Coordination: Assist in all aspects of group and catering business, including responding to leads, preparing contracts, tracking room blocks and pick-up reports, and coordinating event details from pre-planning through execution.

· Administrative Management: Prepare and manage sales materials, proposals, resumes, event orders (BEOs), banquet checks, billing summaries, and internal communications to support the successful execution of meetings, events, and group stays.

· CRM & Systems Utilization: Maintain accurate records in Delphi FDC, PMS, and other hotel systems. Utilize sales tools and strategies to track client communication, manage deadlines (e.g., cut-off dates and payments), and produce reports.

· Site Inspections: Prepare site inspection materials, coordinate schedules, and conduct property tours to highlight hotel services and amenities to prospective clients.

· Event Detailing: Detail all group and catering events, including room diagrams, audiovisual requirements, food and beverage selections, and setup needs. Communicate details across departments to ensure flawless execution.

· Internal Collaboration: Liaise with Sales, Banquets, Culinary, Operations, and Revenue teams to ensure client expectations are met or exceeded and internal deadlines are upheld.

· Customer Service Excellence: Build strong relationships with clients and vendors. Deliver exceptional service before, during, and after events. Resolve issues efficiently and professionally.

Qualifications

Qualifications:

· High School Diploma or equivalent required; Bachelor's Degree in Hospitality or related field preferred.

· Sales, Catering, Events, or Banquets, is highly preferred.

· Strong working knowledge of Microsoft Office (Word, Excel, Outlook) and Delphi FDC required.

· Proven organizational and time management skills with attention to detail.

· Excellent verbal and written communication skills.

· Ability to multitask, prioritize work, and thrive under pressure.

· Positive, proactive attitude and a passion for hospitality and customer service.

· Availability to work flexible hours, including evenings, weekends, and holidays as needed.