Sales- Call Center Scheduling (Remote)

Express Flooring; Dallas (TX); On-site; USD 20,000 - 66,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision plans

401(k) with company match

Paid PTO and holidays

Employee Assistance Program (EAP)

Job summary

Express Flooring is looking for a Scheduling Specialist located in Texas or Nevada. In this remote role, you will handle inbound and outbound calls to schedule in-home appointments, ensuring alignment between customer needs and company capabilities. The ideal candidate will have 1-2 years of relevant experience, strong communication skills, and a service-oriented mindset. You can earn a competitive base of $20/hr plus commission, with opportunities for growth and a supportive company culture.

Qualifications

• 1–2 years of sales or call center experience with a proven track record of meeting goals.
• High-energy, outgoing, and ambitious personality.
• Passion for exceeding expectations and delivering great service.

Responsibilities

• Speak with potential customers via inbound and outbound calls to schedule qualified in-home appointments.
• Engage with homeowners who request information on our products and services.
• Use our CRM to record interactions and manage call dispositions.

Skills

Sales or call center experience

Active listening

Strong communication skills

Attention to detail

Ability to thrive in a fast-paced environment

Job description

As a Scheduling Specialist, you will be one of the first voices customers hear when interacting with Express Flooring. You’ll speak with inbound and outbound leads— no cold calling—and schedule qualified in-home appointments for our Design Consultants. Bring a confident, persuasive sales voice that leans on active listening and insightful questions to connect with customers and lead them forward in the process.

Job Type: Remote- must be located in Nevada or Texas
Compensation: $20/hr base + commission (average earning potential $60,000+ per year)
Schedule: Must be available to work shifts within office hours, including one weekend shift:

What You’ll Do

• Speak with potential customers via inbound and outbound calls to schedule qualified in-home appointments.
• Engage with homeowners who request information on our products and services; create urgency and guide them to the next step.
• Ensure that customer needs align with the company's capabilities, maximizing the potential for our Design Consultants to close sales during in-home visits.
• Use our CRM to record interactions, update customer details, and manage call dispositions.
• Meet or exceed performance-based metrics, including appointment conversion rates and quality of customer interactions.
• Deliver an exceptional first impression and uphold the Express Flooring customer experience.

What You’ll Bring

• 1–2 years of sales or call center experience with proven track record of meeting goals.
• High-energy, outgoing, and ambitious personality.
• Passion for exceeding expectations and delivering great service.
• Experience handling objections with confidence.
• Eagerness to learn with solid computer skills and openness to coaching.
• Reliability, professionalism, and the ability to thrive in a fast-paced environment.
• Strong listening skills, attention to detail, and a patient, service-oriented mindset.
• Adaptability and positivity when things get busy.

Why People Love Working Here

• Supportive training and ongoing coaching to help you succeed.
• Access to advanced training platforms that support your performance.
• Lucrative earnings with competitive commission and industry-leading potential.
• Fun, energetic team environment with room for growth.
• Comprehensive medical, dental, and vision plan options
• Health Savings Account (with HDHP enrollment)
• Health & dependent care flexible spending accounts
• Company-paid basic life insurance
• Voluntary supplemental life insurance
• Company-paid short-term disability insurance
• Voluntary long-term disability
• Company-paid Accident and Hospital Indemnity
• 401(k) with company match (Pre-tax & Roth options)
• Paid PTO , bereavement leave , and maternity leave
• 7 company-paid holidays
• Employee Assistance Program (EAP)

Full compensation packages are based on candidate experience and relevant certifications.

Compensation Range: $20 USD - $22 USD

Express Flooring is committed to a diverse and inclusive workplace. Express Flooring is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.