Sales- Call Center Scheduling

Express Flooring; Mesa (AZ); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision plan options

401(k) with company match

Paid PTO and holidays

Employee Assistance Program (EAP)

Job summary

Express Flooring in Mesa, Arizona is looking for a Scheduling Specialist to join their fast-paced call center team. This role involves engaging with homeowners to schedule in-home appointments for design consultations, utilizing both inbound and outbound calls. Ideal candidates should have 1–2 years of sales or call center experience and demonstrate strong listening skills and a customer-oriented mindset. The company offers a supportive work environment and competitive compensation, with an average earning potential exceeding $60,000 per year.

Qualifications

• 1–2 years of sales or call center experience with proven track record of meeting goals.
• High-energy, outgoing, and ambitious personality.
• Experience handling objections with confidence.

Responsibilities

• Speak with potential customers via inbound and outbound calls to schedule qualified in-home appointments.
• Maximize potential for Design Consultants to close sales during in-home visits.
• Use our CRM to record interactions and manage call dispositions.

Skills

Sales experience

Call center experience

Strong listening skills

Customer service orientation

Reliability

Computer skills

Ability to handle objections

Attention to detail

Job description

Our call center is the engine that drives our success. As a fast-growing, results-driven team, we leverage state-of-the-art technology in a modern, centralized office to connect with homeowners interested in home remodeling projects.

As a Scheduling Specialist, you will be one of the first voices customers hear when interacting with Express Flooring. You’ll speak with inbound and outbound leads— no cold calling—and schedule qualified in-home appointments for our Design Consultants. Bring a confident, persuasive sales voice that leans on active listening and insightful questions to connect with customers and lead them forward in the process.

Job Type: In-Person – Full-Time
Compensation: $20/hr base + commission (average earning potential $60,000+ per year)
Schedule: Must be available to work shifts within office hours, including one weekend shift:

What You’ll Do

• Speak with potential customers via inbound and outbound calls to schedule qualified in-home appointments.
• Engage with homeowners who request information on our products and services; create urgency and guide them to the next step.
• Ensure that customer needs align with the company's capabilities, maximizing the potential for our Design Consultants to close sales during in-home visits.
• Use our CRM to record interactions, update customer details, and manage call dispositions.
• Meet or exceed performance-based metrics, including appointment conversion rates and quality of customer interactions.
• Deliver an exceptional first impression and uphold the Express Flooring customer experience.

What You’ll Bring

• 1–2 years of sales or call center experience with proven track record of meeting goals.
• High-energy, outgoing, and ambitious personality.
• Passion for exceeding expectations and delivering great service.
• Experience handling objections with confidence.
• Eagerness to learn with solid computer skills and openness to coaching.
• Reliability, professionalism, and the ability to thrive in a fast-paced environment.
• Strong listening skills, attention to detail, and a patient, service-oriented mindset.
• Adaptability and positivity when things get busy.

Why People Love Working Here

• Supportive training and ongoing coaching to help you succeed.
• Access to advanced training platforms that support your performance.
• Lucrative earnings with competitive commission and industry-leading potential.
• Fun, energetic team environment with room for growth.
• Comprehensive medical, dental, and vision plan options
• Health Savings Account (with HDHP enrollment)
• Health & dependent care flexible spending accounts
• Company-paid basic life insurance
• Voluntary supplemental life insurance
• Company-paid short-term disability insurance
• Voluntary long-term disability
• Company-paid Accident and Hospital Indemnity
• 401(k) with company match (Pre-tax & Roth options)
• Paid PTO, bereavement leave, and maternity leave
• 7 company-paid holidays
• Employee Assistance Program (EAP)

Full compensation packages are based on candidate experience and relevant certifications.

Compensation Range: $20 USD - $22 USD

About Us

Express Flooring, a leading provider of residential and commercial flooring solutions in multiple states, is seeking highly spirited and dedicated professionals to join our team in various positions. Our mission is to deliver a superior floor covering experience to our customers by offering top-quality products, professional installation, and unparalleled customer service.

As a rapidly expanding company, we are always looking for ambitious individuals who are not just looking for a job, but a rewarding career. We value problem solvers who are passionate about finding innovative solutions to challenges. At Express Flooring, we care deeply about our employees and strive to provide unlimited potential for growth, job security, highly competitive earnings, and comprehensive benefits packages for our full-time employees.

Express Flooring is committed to a diverse and inclusive workplace. Express Flooring is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.