Sales Business Development Coordinator - BDC

Dan Cummins Auto Group; United States; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Full‑time position with full benefits

Full health insurance package

Company‑contributed 401k program

PTO and earned vacation time

Sick days and paid holidays

Job summary

Dan Cummins Auto Group seeks a customer-service oriented representative to support our dealership’s sales efforts. You will answer calls, respond to inquiries via internet and phone, and guide customers to the right resources and financing options.

Join a collaborative team, use our CRM daily, and contribute to process improvements while enjoying full benefits and a stable full-time role.

Qualifications

• At least one previous role based in customer service experience.
• Excellent teammate with collaborative attitude and eagerness to improve.
• Prompt and courteous demeanor.
• Positive and hardworking personality.
• Strong computer skills.
• Valid drivers license.

Responsibilities

• Answer customer calls and establish follow-up with sales appointments.
• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
• Provide customers with initial product information and direct them to the appropriate dealership resources.
• Present initial financing options based on customer needs.
• Follow up with leads that are not ready to make an appointment or no-show.
• Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management.
• Utilize CRM tracking system daily.

Job description

Responsibilities

• Answer customer calls and establish follow-up with sales appointments
• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates
• Provide customers with initial product information and direct them to the appropriate dealership resources
• Present initial financing options based on customer needs
• Follow up with leads that are not ready to make an appointment or no-show
• Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management
• Utilize CRM tracking system daily

Qualifications

• At least one previous role based in customer service experience
• Excellent teammate with collaborative attitude and eagerness to improve
• Prompt and courteous demeanor
• Positive and hardworking personality
• Strong computer skills
• Valid drivers license

Benefits

• Full‑time position with full benefits package
• Full health insurance package available
• Company‑contributed 401k program
• PTO and earned vacation time
• Sick days and paid holidays

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.