Sales/Business Development Associate

Wolters Kluwer; Philadelphia (Philadelphia County); Remote; USD 45,000 - 62,000; Full time

Job summary

Wolters Kluwer is seeking an Inside Sales Representative to manage and grow business in a Catalog territory. This role involves leveraging product knowledge to qualify leads, maintain customer interactions, and support the sales strategy. The ideal candidate will possess strong sales expertise, communication skills, and a customer-centric mindset, all within a supportive team environment that values professional development.

Benefits

Medical, Dental, & Vision Plans

401(k)

FSA/HSA

Commuter Benefits

Tuition Assistance Plan

Vacation and Sick Time

Paid Parental Leave

Qualifications

• Proven ability to apply effective sales strategies and close deals.
• Skilled in using CRM tools to manage pipelines and track activity.
• Deep understanding of customer needs and service excellence.

Responsibilities

• Manage complex inbound and outbound sales calls professionally.
• Maintain accurate and up-to-date customer records.
• Qualify and prioritize leads based on potential value.

Skills

Customer-Centric Mindset

Sales Expertise

Strong Communication

CRM Proficiency

Organizational Strength

Analytical Thinking

Growth Mindset

Product Knowledge

Job description

Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, and build better judicial and regulatory systems. We help them get it right.

Who We Are:

Wolters Kluwer: The world is a big place, find your place here.

What We Offer:

The Inside Sales Representative role offers growth potential opportunities, professional development, an engaging team environment, amazing benefits, and the ability to work a hybrid schedule.

Wolters Kluwer is a global leader in professional information services that specializes in deep domain knowledge. Our portfolio offers expert-curated content that customers need to make decisions with confidence. Every day, Wolters Kluwer Health provides reliable medical and nursing answers that deliver deep impact when it matters most. Our customers make critical decisions to help save lives, and we help them get it right.

Role Overview:

As an Inside Sales Representative, you will be responsible for maintaining and growing business in a unique Catalog territory. You will leverage an understanding of the company's offerings to identify and qualify leads effectively. You will have detailed customer interactions and support the overall sales strategy by managing records and documenting sales activities.

Location & Schedule:

Location: Remote from East Coast or Central time zones preferred.

Shift: 8:00am ET to 5:00pm ET or 8:30am to 5:30pm ET preferred.

Key Responsibilities:

1. Manage complex inbound and outbound sales calls professionally and efficiently.
2. Process and confirm orders, ensuring high customer satisfaction.
3. Maintain accurate and up-to-date customer records.
4. Qualify and prioritize leads based on potential value.
5. Document detailed sales activities and prospecting efforts.
6. Prepare and deliver tailored sales quotes and proposals.
7. Respond to intermediate product and service inquiries.
8. Coordinate logistics for large or custom orders.
9. Share customer insights and trends with sales leadership.

Ideal Candidate Profile:

You excel if you demonstrate:

• Customer-Centric Mindset: Deep understanding of customer needs and service excellence.
• Sales Expertise: Proven ability to apply effective sales strategies and close deals.
• Strong Communication: Clear, persuasive, and professional in all interactions.
• CRM Proficiency: Skilled in using CRM tools to manage pipelines and track activity.
• Organizational Strength: Effective time and task management with attention to detail.
• Analytical Thinking: Ability to interpret sales data and identify opportunities.
• Growth Mindset: Eagerness to learn new products and continuously improve.
• Product Knowledge: In-depth understanding of offerings and their value to customers.

Core Competencies:

• Active Listening: Fully engage with customers to uncover needs and build trust.
• Time Management: Prioritize tasks and manage time to meet goals efficiently.
• Negotiation & Persuasion: Influence buying decisions and resolve objections.
• Problem Solving: Analyze challenges and deliver effective, customer-focused solutions.
• Service Orientation: Proactively seek ways to support and add value for clients.
• Critical Thinking: Evaluate options and make sound, data-informed decisions.
• Adaptability: Thrive in a dynamic environment with evolving priorities.

Work Style & Values:

• Self-motivated and proactive
• Independent and accountable
• Goal-oriented with strong follow-through
• Detail-focused and dependable
• Flexible and open to change
• Calm and composed under pressure
• Honest, ethical, and professional

We are an incredibly supportive team that truly enjoys what we do and who we do it with. We play a key role within WK and assist in driving the daily success. If you have a passion for making a true difference within an organization, while working alongside a genuinely caring and supportive team, we highly encourage you to apply. #Bethedifference

Additional Information:

Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available at our benefits website.

Diversity & Inclusion:

Wolters Kluwer strives for an inclusive company culture that attracts, develops, and retains diverse talent. We are recognized as a leader in diversity and equal opportunity employment.

Additional:

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

Target salary range CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA: $45,100 - $61,700