Sales/Business Development Associate

Wolters Kluwer; Madison (WI); Remote; USD 45,000 - 62,000; Full time

Job summary

Wolters Kluwer is seeking an Inside Sales Representative to manage and grow business within a designated territory. This role involves engaging with customers, qualifying leads, and supporting sales strategies, all within a supportive team environment. Ideal candidates are customer-focused, possess strong sales skills, and are adept at using CRM tools.

Benefits

Medical

Dental

Vision

401(k)

Tuition Assistance

Paid Time Off

Parental Leave

Qualifications

• Proven sales skills with ability to close deals.
• Strong communication skills—clear, persuasive, professional.
• Proficiency with CRM tools.

Responsibilities

• Manage inbound and outbound sales calls professionally and efficiently.
• Qualify and prioritize leads based on potential.
• Document sales activities and prospecting efforts.

Skills

Customer-centric mindset

Sales skills

Communication skills

Organizational strength

Analytical thinking

Tools

CRM tools

Job description

Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right.

Who We Are: Wolters Kluwer: The world is a big place, find your place here.

What We Offer:

The Inside Sales Representative role offers growth potential, professional development, an engaging team environment, excellent benefits, and the opportunity to work in a hybrid or remote setting.

Wolters Kluwer specializes in deep domain knowledge, providing expert-curated content that supports critical decision-making, especially in health sciences where we deliver reliable medical and nursing answers to make a deep impact when it matters most.

What You'll Be Doing:

As an Inside Sales Representative, you will maintain and grow business within a designated Catalog territory. You will leverage your understanding of our offerings to identify and qualify leads, engage in detailed customer interactions, and support the overall sales strategy by managing records and documenting activities.

Location: Remote, preferably from East Coast or Central time zones.

Shift: 8:00am ET to 5:00pm ET or 8:30am ET to 5:30pm ET.

Key Responsibilities:

1. Manage inbound and outbound sales calls professionally and efficiently.
2. Process and confirm orders, ensuring high customer satisfaction.
3. Maintain accurate customer records.
4. Qualify and prioritize leads based on potential.
5. Document sales activities and prospecting efforts.
6. Prepare and deliver tailored sales quotes and proposals.
7. Respond to product and service inquiries.
8. Coordinate logistics for large or custom orders.
9. Share customer insights with sales leadership.

Ideal Candidate Profile:

• Customer-centric mindset with a focus on service excellence.
• Proven sales skills with ability to close deals.
• Strong communication skills—clear, persuasive, professional.
• Proficiency with CRM tools.
• Organizational strength and attention to detail.
• Analytical thinking to interpret sales data.
• Growth mindset eager to learn and improve.
• Deep understanding of our products and their value.

Core Competencies:

• Active listening and trust-building.
• Time management and goal prioritization.
• Negotiation and persuasion skills.
• Problem-solving with customer focus.
• Service orientation and proactive support.
• Critical thinking and data-informed decisions.
• Adaptability in a dynamic environment.

Work Style & Values:

• Self-motivated, proactive, and accountable.
• Goal-oriented with follow-through.
• Detail-focused, dependable, and flexible.
• Calm under pressure, honest, and ethical.

We are a supportive team that values passion, collaboration, and making a difference. If you are committed to organizational success and enjoy working with a caring team, we encourage you to apply. #Bethedifference

Additional Information:

We offer comprehensive benefits including Medical, Dental, Vision, 401(k), FSA/HSA, Tuition Assistance, Paid Time Off, and Parental Leave. More details at our benefits website.

Diversity Matters: Wolters Kluwer promotes an inclusive culture, attracting diverse talent to achieve our strategy. Recognized for diversity and inclusion, we are an Equal Opportunity employer.

For more about us, visit www.wolterskluwer.com and follow us on Twitter, Facebook, and LinkedIn.

Note: This description provides a general overview and may not include all duties and requirements. Onsite presence may be required during the recruitment process.

Compensation: Target salary range CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA: $45,100 - $61,700.