Sales/Business Development Associate

Wolters Kluwer; Columbus (OH); Remote; USD 45,000 - 62,000; Full time

Job summary

A leading company in professional information services is seeking an Inside Sales Representative to manage and grow business within a specific territory. This role offers professional development, a supportive team environment, and the flexibility to work remotely. Ideal candidates will possess strong sales expertise, excellent communication skills, and a customer-centric mindset.

Benefits

Comprehensive Medical, Dental, & Vision Plans

401(k) and FSA/HSA

Tuition Assistance

Paid Parental Leave

Qualifications

• Proven ability to apply effective sales strategies and close deals.
• Deep understanding of customer needs and service excellence.
• Skilled in using CRM tools to manage pipelines and track activities.

Responsibilities

• Manage complex inbound and outbound sales calls professionally.
• Qualify and prioritize leads based on potential value.
• Document sales activities and prospecting efforts.

Skills

Customer-Centric Mindset

Sales Expertise

Strong Communication

CRM Proficiency

Organizational Strength

Analytical Thinking

Growth Mindset

Product Knowledge

Job description

Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, and build better judicial and regulatory systems. We help them get it right.

Who We Are: Wolters Kluwer: The world is a big place, find your place here.

What We Offer:

The Inside Sales Representative role offers growth potential opportunities, professional development, an engaging team environment, excellent benefits, and the ability to work a hybrid schedule.

Wolters Kluwer is a global leader in professional information services that specializes in deep domain knowledge. Our portfolio offers expert-curated content that helps customers make informed decisions. Wolters Kluwer Health provides reliable medical and nursing answers that deliver impact when it matters most. Our customers make critical decisions to help save lives, and we support them in doing so.

Who We Are: Wolters Kluwer: The world is a big place, find your place here.

What We Offer:

The Inside Sales Representative role provides growth opportunities, professional development, an engaging team environment, excellent benefits, and the flexibility to work remotely in a fast-paced environment.

What You'll be Doing:

As an Inside Sales Representative, you will maintain and grow business within a specific Catalog territory. You will leverage your understanding of our offerings to identify and qualify leads, engage in detailed customer interactions, and support overall sales strategies by managing records and documenting activities.

Location: Remote from East Coast or Central time zones preferred.

Shift: 8:00 am ET to 5:00 pm ET or 8:30 am to 5:30 pm ET preferred.

Key Responsibilities:

1. Manage complex inbound and outbound sales calls professionally and efficiently.
2. Process and confirm orders, ensuring high customer satisfaction.
3. Maintain accurate customer records.
4. Qualify and prioritize leads based on potential value.
5. Document sales activities and prospecting efforts.
6. Prepare and deliver tailored sales quotes and proposals.
7. Respond to product and service inquiries.
8. Coordinate logistics for large or custom orders.
9. Share customer insights and trends with sales leadership.

Ideal Candidate Profile:

You excel if you demonstrate:

• Customer-Centric Mindset: Deep understanding of customer needs and service excellence.
• Sales Expertise: Proven ability to apply effective sales strategies and close deals.
• Strong Communication: Clear, persuasive, and professional in all interactions.
• CRM Proficiency: Skilled in using CRM tools to manage pipelines and track activities.
• Organizational Strength: Effective time and task management with attention to detail.
• Analytical Thinking: Ability to interpret sales data and identify opportunities.
• Growth Mindset: Eagerness to learn new products and improve continuously.
• Product Knowledge: In-depth understanding of our offerings and their value to customers.

Core Competencies:

• Active Listening: Fully engage with customers to uncover needs and build trust.
• Time Management: Prioritize tasks and manage time effectively to meet goals.
• Negotiation & Persuasion: Influence buying decisions and resolve objections.
• Problem Solving: Analyze challenges and deliver customer-focused solutions.
• Service Orientation: Proactively support and add value for clients.
• Critical Thinking: Evaluate options and make data-informed decisions.
• Adaptability: Thrive in a dynamic environment with changing priorities.

Work Style & Values:

• Self-motivated and proactive
• Independent and accountable
• Goal-oriented with strong follow-through
• Detail-focused and dependable
• Flexible and open to change
• Calm and composed under pressure
• Honest, ethical, and professional

We are a supportive team that enjoys what we do and who we do it with. We play a key role within WK and drive daily success. If you are passionate about making a difference and working with a caring, supportive team, we encourage you to apply. #Bethedifference

Additional Information:

Wolters Kluwer offers comprehensive benefits including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance, Vacation and Sick Time, and Paid Parental Leave. Full details at our benefits website.

Diversity Matters: Wolters Kluwer promotes an inclusive culture, attracting diverse talent to achieve our strategy. Recognized as a European Diversity Leader and one of Forbes’ Best Employers for Diversity and Women, we are committed to equal opportunity employment.

Visit www.wolterskluwer.com and follow us on Twitter, Facebook, and LinkedIn.

Note: This description is intended to outline the general responsibilities and qualifications and is not exhaustive. Applicants may be required to appear onsite during the recruitment process.

Compensation: Target salary range for CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA: $45,100 - $61,700.