Sales BDC Representative

Hyundai Motor America; El Cajon (CA); On-site; USD 40,000 - 80,000; Full time

Benefits offered by this job

Paid time off (PTO)

401K matching

Employee discount on vehicle purchases

Medical, dental, and vision insurance

Life insurance

Certified DailyPay partner

Bonus opportunities

Job summary

Hyundai Motor America is seeking a Sales BDC Representative in El Cajon, California to manage inbound and outbound customer communications, generating appointments for the sales department. Your role is crucial for ensuring prompt follow-ups to drive engagement and traffic.

The ideal candidate will have excellent communication skills, a clean driving record, and the ability to work evenings and weekends. Benefits include paid time off, 401K matching, and medical insurance.

Qualifications

• Open availability including evenings and weekends.
• Clean driving record and valid California driver's license.
• Ability to obtain a sales license from the DMV.

Responsibilities

• Manage inbound and outbound customer inquiries via phone and email.
• Respond promptly to customer inquiries and follow up on leads.
• Schedule sales appointments and update customer records in the CRM.

Skills

Customer communication

CRM software

Time management

Sales knowledge

Education

High school diploma or equivalent

Job description

Overview

The Sales BDC Representative manages inbound and outbound customer communications to generate appointments and leads for the sales department. This role plays a vital part in the customer’s first impression of the dealership, ensuring prompt and professional follow-up that drives showroom traffic and online engagement.

Responsibilities

• Manage inbound and outbound customer inquiries via phone, email, and other internet based communication systems
• Answer product and service questions received via phone and/or internet
• Respond promptly to customer inquiries and follow up on leads to ensure satisfaction
• Follow up on leads in a timely fashion
• Confirm appointments each day in a timely fashion
• Schedule sales appointments and ensure customers have a seamless experience by working in partnership with dealership salespeople
• Maintain and update customer records in the CRM system
• Work closely with the sales team to provide accurate information to customers
• Be available to respond to phone and email inquiries in a professional, well-spoken manner
• Demonstrate dependability and attention to detail
• Display good time management skills by being productive with your time
• Display a sense of competitiveness and desire to do well in your role

Requirements

• Open availability including evenings and weekends
• Clean driving record
• Valid California driver’s license
• Ability to obtain a sales license from the DMV
• Clean background check

Qualifications

• High school diploma or equivalent
• Previous experience in a similar role a plus

Benefits

• Paid time off (PTO) for vacation, personal, and sick days
• Matching contribution to 401K retirement savings plan
• Employee discount on vehicle purchases, servicing, and parts
• Medical, dental, and vision insurance coverage for you and your eligible dependents
• Life insurance for added peace of mind
• Certified DailyPay partnerEmployee Assistance Program
• Bonus opportunities

Salary Description

$40,000-$80,000 annually