Sales Associate - Store Technician

Batteries Plus; Jefferson City (MO); On-site; USD 19,000 - 28,000; Full time

Job summary

Batteries Plus Bulbs in Jefferson City, MO, seeks a Device Repair Technician to repair cell phones, tablets, light fixtures, and other devices, and to help launch the device repair function.

The role requires a HS diploma and 3–6 months repair experience or an electronics-related degree; you will train store staff and provide remote support to in-store repairs.

Qualifications

• Minimum H.S. diploma/equivalent plus 3-6+ months of device repair experience.
• Associates degree in electronics or other technical field is acceptable in lieu of repair experience.
• Demonstrated technical aptitude and ability to learn new processes quickly.
• Strong attention to detail and ability to manage multiple commitments and deadlines.
• Excellent communication and customer service skills; ability to inform, teach, and train.

Responsibilities

• Repair cell phones, tablets, light fixtures and other devices.
• Receive, pack and ship these devices.
• Develop written procedures and technical videos for common device repair activities.
• Maintain proper inventory.
• Participate in formal training of store associates, including tearing down devices and assisting video training production.
• Provide live camera-based remote support for in-store device repairs.
• Follow all safety rules; wear proper PPE.

Skills

Technical aptitude

Communication skills

Attention to detail

Customer service

Training ability

PPE adherence

Education

High School Diploma or equivalent

Associate degree in electronics/technical field

Tools

Electronic repair equipment

Job description

Do you have a technical aptitude that you would like to bring into a professional setting? Do you have the communication skills to teach others?

If you do, Batteries Plus Bulbs has a NEW & UNIQUE device repair technician opportunity for you! Batteries Plus Bulbs is looking for a person that is able to repair cell phones, tablets, light fixtures, and other devices as needed. As well as, support the start-up of the device repair function within Batteries+Bulbs.

Device Repair Technician Duties:

• Repair cell phones, tablets, light fixtures and other devices as needed
• Receive, pack and ship these devices
• Develop written procedures and technical videos for common device repair activities
• Maintain proper inventory
• Participate in formal training of store associates to include tearing down devices, taking photos, assisting with video training production.
• Provide live camera-based remote support (i.e., Skype) for in-store device repairs
• Follow all safety rules and regulations; wear proper Personal Protective Equipment (PPE)

Device Repair Technician Qualifications:

• Minimum H.S. diploma/equivalent plus 3-6+ months of previous device repair experience.
• In lieu of device repair experience, minimum associates degree in electronics, or other technical degree
• Demonstrated technical aptitude. Able to quickly pick up on new processes and technologies without a lot of guidance
• Demonstrated attention to detail and ability to effectively manage and track multiple commitments; effectively prioritize, follow up, and meet deadlines.
• Excellent communication and customer service skills, both oral and written. Strong customer service focus. Ability to inform, teach, and train
• Working conditions are typical for a warehouse environment, with some tasks (i.e., live store support) being done in a traditional office setting
• This position requires the employee to regularly use hands to handle or touch electronic products The position also requires the employee to regularly use a computer and other office equipment
• This position requires lifting 10-20# on a regular and frequent basis, 50# on an occasional basis, and more than 50# on an infrequent basis.