Sales Associate - SoHo

Richemont; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading luxury goods company seeks an Ambassador to achieve sales targets and provide exceptional customer service. The role involves building client relationships, managing daily operations, and maintaining high standards in a fast-paced retail environment. Candidates should have experience in luxury retail and excellent interpersonal skills. Comprehensive benefits are offered, including medical and 401(k) plans.

Benefits

Medical, dental, and vision programs

401(k) with employer match

Paid time off

Wellness reimbursement benefit

Employee assistance program

Volunteer days off

Qualifications

• 2 to 5 years of previous experience in luxury retail, service or hospitality.
• General knowledge of timepiece movements.

Responsibilities

• Achieve and exceed monthly sales targets.
• Ensure exceptional customer service and client experience.
• Cultivate client relationships through CRM initiatives.

Skills

Customer Service

Interpersonal Skills

Communication

Attention to Detail

Education

College degree

Tools

MS Office

SAP

Job description

Press Tab to Move to Skip to Content Link

Select how often (in days) to receive an alert:

Select how often (in days) to receive an alert:

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.

At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.

Role Overview

As an Ambassador of the Maison, he/she achieves and exceeds sales targets as

directed by management and proactively develops his/her client portfolio. He/she

ensures a unique client experience throughout all touch points. He/she is also an

active participant in the daily operations of the boutique.

Responsibilities

• Consistently achieve and/or exceed the monthly sales target, as directed by management.

• Ensure that each client receives outstanding and exceptional customer service by

providing a friendly environment which includes greeting and acknowledging every

customer, maintaining outstanding standards, solid product knowledge and all

other components of Customer Service before, during and after sales client (if dedicated area/staff is not available).

• Adapt approach according to the client needs and motivations.

• Negotiate and handle objections with ease.

• Assist and support after sales clients in accordance with Maison values. Act as a

referent and provide recommendations that will provide an exceptional client

experience.

• Remain current on industry news and competitor.

Client Relationship Management:

• Cultivate new and existing client relationships through exceptional service and

other Maison-specific CRM initiatives, partnering with Management to develop a

plan for their clients and prospects.

• Consistently and accurately capture client data for follow-up and relationship

building, effectively utilizing the tools that are available.

• Appropriately resolve client issues/concerns and escalate as needed to Management.

• Partner with Management to develop a plan to support, and participate to, in-store

and offsite events and networking.

• Understand and comply with all security and operational policies and procedures

for the Group, Maison and boutique.

• Assist with daily set-up and breakdown of the boutique, and communicate on any

maintenance issues.

• Assist in the merchandising and daily maintenance of displays and back-stock.

• Actively participate in daily and annual inventories and cycle counts to prepare and

ensure a successful audit.

• Assist with special projects, as needed (i.e. price changes, supporting back office

Qualifications

Education:

• College degree preferred.

Required Experience:

• 2 to 5 years of previous experience in luxury retail, service or hospitality

• General knowledge of timepiece movements.

Technical Skills:

• Ability to work in a fast-paced retail store environment.

• Computer and internet Savvy.

• MS Office experience required, SAP knowledge preferred.

Personal Skills/Abilities:

• Additional language skills are a plus.

• Excellent interpersonal and communication skills are required.

• Strong understanding of Customer Service needs and Customer (internal and

external) priorities.

• Strong attention to detail with the ability to handle multiple tasks simultaneously

and with precision.

• Being a genuine Maison Ambassador.

• Uphold Cartier image by maintaining professional demeanor at all times and be an

Ambassador for the Brand.

• Self-Starter with Team-Player approach.

• Must be available to work retail hours including weekends and to travel for

We Offer – United States

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Expected Hourly Range: $18.75 to $28.85 (Commission and Overtime elgible)

Please note, salaries will be negotiated based on relevant skills and experience.

Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in

jewellery, watches and writing instruments. Cartier joined the Group in 1988.

Learn more about the Group Richemont

Nearest Major Market: Manhattan
Nearest Secondary Market: New York City