Sales Associate - SoHo

Cartier; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading luxury brand as a Sales Associate in SoHo, where you will exceed sales targets and create exceptional client experiences. You will play a key role in daily boutique operations while cultivating client relationships. This full-time position offers a comprehensive benefits package and opportunities for professional growth.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Employer Match

Paid Time Off

Wellness Reimbursement

Volunteer Days

Qualifications

• 2 to 5 years in luxury retail, service, or hospitality environment.

Responsibilities

• Achieve and exceed monthly sales targets as directed by management.
• Cultivate new and existing client relationships through exceptional service.
• Assist with daily setup, breakdown, and maintenance of displays.

Skills

Interpersonal Skills

Communication Skills

Customer Service Focus

Education

College Degree

Tools

MS Office

SAP

Job description

Join to apply for the Sales Associate - SoHo role at Cartier

At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.

Role Overview

As an Ambassador of the Maison, he/she achieves and exceeds sales targets as directed by management and proactively develops his/her client portfolio. He/she ensures a unique client experience throughout all touch points. He/she is also an active participant in the daily operations of the boutique.

Responsibilities

Sales Achievement:

• Consistently achieve and/or exceed the monthly sales target, as directed by management.
• Ensure each client receives outstanding service by greeting, acknowledging, and maintaining high standards of product knowledge and customer service before, during, and after sales.
• Adapt approach according to client needs and motivations, negotiate and handle objections with ease.
• Support after-sales clients in line with Maison values, providing recommendations for an exceptional experience.
• Stay current on industry news and competitors.

Client Relationship Management

• Cultivate new and existing client relationships through exceptional service and CRM initiatives, partnering with management to develop client plans.
• Accurately capture client data for follow-up and relationship building, effectively utilizing available tools.
• Resolve client issues/concerns appropriately and escalate as needed.
• Support in-store and offsite events and networking activities.

Daily Boutique Operations

• Understand and comply with all security and operational policies for the Group, Maison, and boutique.
• Assist with daily setup, breakdown, maintenance of displays, and back-stock.
• Participate in inventories and cycle counts for audits.
• Assist with special projects like price changes and back-office responsibilities.

Qualifications

Education: College degree preferred.

Required Experience

• 2 to 5 years in luxury retail, service, or hospitality environment.

Technical Skills

• Ability to work in a fast-paced retail environment.
• Computer and internet savvy; MS Office experience required; SAP knowledge preferred.

Personal Skills/Abilities

• Additional language skills are a plus.
• Excellent interpersonal and communication skills.
• Strong customer service focus, attention to detail, and multitasking ability.
• Genuine Maison Ambassador, professional demeanor, self-starter, team player.
• Availability to work retail hours including weekends, and to travel for training and client events.

We Offer – United States

Richemont offers a comprehensive benefits package including medical, dental, vision, health savings, flexible spending, life insurance, disability benefits, 401(k) with employer match, paid time off, wellness reimbursement, and volunteer days. We support community involvement and work-life balance.

Expected Hourly Range: $18.75 to $28.85 (Commission and Overtime eligible). Salaries are negotiable based on skills and experience.

Additional Details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Sales, Business Development, Administrative
• Industries: Retail, Luxury Goods, Jewelry