Sales Associate: Dover, DE

Costello's Ace Hardware | Long Island; Dover (DE); On-site; USD 20,664 - 23,419; Part time

Job summary

A hardware retail company in Dover, DE is seeking a Sales Associate to provide exceptional customer service and assist with various store operations. Responsibilities include using the E.C.E.T. process, aiding customers in locating merchandise, and handling register duties. Candidates should have a high school diploma, strong communication skills, and be able to lift up to 50 pounds. A flexible schedule is required, including weekends. This position offers competitive hourly pay ranging from $15 to $17.

Qualifications

• Previous retail experience preferred, but not required.
• Flexible schedule, including evenings and weekends.
• Ability to lift and carry up to 50 pounds.

Responsibilities

• Use the E.C.E.T. process with every customer interaction.
• Aid customers in locating merchandise in store and online.
• Ring each transaction accurately and process returns as needed.

Skills

Excellent customer service skills

Strong communication skills

Ability to work effectively in a team

Basic math skills

Basic computer skills

Education

High School Diploma or equivalent

Job description

Sales Associate – Dover, DE

Company: Costello’s Ace Hardware | Long Island

Pay Range

Base pay: $15.00/hr - $17.00/hr

Job Functions

• Use the E.C.E.T. (Every Customer, Every Time) process with every customer interaction
• Greet every customer you make eye contact with, anywhere in the store
• Answer customers' questions and provide information on procedures and policies
• Be at your workstation on time and be customer ready on the sales floor
• Maintain awareness of all promotions and advertisements
• Recommend related items and execute the S.A.L.E.S. process
• Keep your area neat, clean, stocked and priced properly
• Execute daily operational goals and priorities assigned by store management
• Assist in the training and development of peers
• Actively participate in daily huddle meetings
• Uphold merchandising and store cleanliness standards
• Offer a carry‑out if appropriate
• Answer the telephone properly
• Protect company assets and report missing or damaged merchandise
• Address safety concerns and report pricing errors
• Take initiative to learn product knowledge and selling skills
• Perform other tasks as asked by store management

Sales Floor Duties

• Aid customers in locating merchandise in store and on acehardware.com, and process special orders
• Provide store services such as mixing paint, cutting glass, pipe and keys
• Ensure shipments are packed out correctly and manage overstock
• Assist with receiving new shipments and keep the receiving and back‑stock area clean and organized

Register Duties

• Ring each transaction accurately
• Ask for the loyalty card before starting a transaction and sign the customer up if needed
• Call for help when more than three customers are waiting
• Keep busy around the registers when not ringing
• Process merchandise returns as needed

Physical Requirements

Tests and activities include walking, standing, stooping, reaching, and lifting. Employee must be able to walk frequently, stand constantly, stoop frequently to pick up floor cartons, reach a height of six feet, lift up to 60 pounds for up to 500 repetitions, and perform hand dexterity, pushing/pulling, carrying, climbing, and vision tasks as needed.

Qualifications

• High School Diploma or equivalent
• Previous retail experience preferred, but not required
• Excellent customer service skills
• Strong communication and interpersonal skills
• Ability to work effectively in a team environment
• Flexible schedule, including evenings and weekends
• Ability to lift and carry up to 50 pounds
• Basic math and computer skills