SALES ASSOCIATE

NAVY EXCHANGE SERVICE COMMAND (NEXCOM); Patuxent Highland (MD); On-site; USD 16,531 - 24,796; Part time

Job summary

A retail organization in Patuxent Highland is seeking a Sales Associate to engage with customers and promote products. This role requires strong communication skills and a basic knowledge of merchandise. Responsibilities include maintaining store appearance, upselling products, and providing excellent customer service. Retail experience is preferred but not mandatory, and candidates should be high school graduates or possess an equivalent qualification. The work hours can vary, including early mornings and weekends.

Qualifications

• Retail experience preferred but not required.
• Ability to communicate effectively with customers and peers.
• Basic knowledge of products/merchandise.

Responsibilities

• Engage with customers proactively and listen to their needs.
• Maintain appearance of the store.
• Cross-sell products and upsell based on customer needs.

Skills

Customer engagement

Strong communication skills

Basic math functions

Product knowledge

Interpersonal skills

Education

High school graduate or equivalent

Job description

Job Summary

As a sales associate, you will be the face of our company! You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. Must be capable of learning about what we sell and be able to articulate our purpose in a manner that is educational, insightful, and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization.

Customer Service

• Proactively engage and make a connection with customers.
• Ask questions and listen to customer's needs.
• Direct customers to merchandise; inform them about upcoming events, promotions, mobile offers, STAR card.
• Provide premier customer service.
• Cooperate and build positive, inclusive and respectful relationships; take accountability for your own actions and outcomes.

Organization

• Maintain store appearance.

Sales

• Cross‑sell products and know the layout of the store.
• Make suggestions to customers on the latest trends and current promotions based on customers' individual needs.
• Upsell products.
• Learn product features; keep up with the latest trends; leverage company tools and technology to confidently provide the customer with product knowledge/specs.
• Use a point‑of‑sale system, process cash exchanges, discounts, gift cards, credit cards, debit cards, including counting money and returning accurate amounts to customers.
• Complete various forms of paperwork, reports, and reconciliation.

Inventory

• Be the keeper of merchandise, complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed. May participate in periodic inventories.

Dependability

• Adherence to assigned work schedule. Accurate and complete follow through on work assignments.
• Other duties as assigned.

Qualifications – Product Knowledge

• Basic knowledge of products/merchandise.

Experience

• Retail experience, preferred but not required.
• No experience required. High school graduate or equivalent preferred.

Communication Skills

• Strong interpersonal and communication skills. Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to effectively communicate with customers, peers, and management. Ability to communicate on the telephone with proper etiquette.

Mathematical Skills

• Basic math functions such as addition, subtraction, multiplication, and division.

Reasoning Ability

• Ability to multi‑task, while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision.

Physical Demands/Work Environment

• Constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours.
• May occasionally involve stooping, kneeling, crouching, and climbing ladders.
• Vision abilities include close vision, color vision, depth perception, and ability to adjust focus.
• Involves lifting at least 25 lbs. and up to 50 lbs in some departments.
• Work typically performed indoors but may be assigned outdoors depending on location.

Other Skills

• Enthusiastic, friendly, and energetic with a desire to provide outstanding service.

Work Hours

Available to work a variety of hours, which may include early mornings, evenings, weekends and holidays.

Primary Location

United States-Maryland-Patuxent River