Sales Associate: Rocky Point

Costello's Ace Hardware; Rocky Point (NY); On-site; USD 28,000 - 38,000; Full time

Job summary

Costello's Ace Hardware is hiring for a customer-facing associate to greet shoppers, answer questions, and help with store services from paint to keys. You will ring up transactions, enroll loyalty programs, and keep your area neat, stocked, and priced correctly.

You’ll participate in daily huddles, follow the E.C.E.T. process, and assist in training peers while upholding safety and merchandising standards.

Qualifications

• Excellent customer service and communication skills.
• Ability to handle transactions accurately at the cash register.
• Willingness to learn product knowledge and selling skills.

Responsibilities

• Greet customers and respond to inquiries with a helpful attitude.
• Assist customers with store services and merchandising tasks.
• Ring up purchases, enroll loyalty programs, and process returns as needed.

Skills

Customer service

Cash handling

Merchandising

POS system

Teamwork

Tools

POS Software

Job description

Responsibilities

• Use the E.C.E.T. (Every Customer, Every Time) process with every customer interaction.


• Greet every customer you make eye contact with, anywhere in the store.


• Answer customers’ questions and provide information on procedures and policies.


• Be at your workstation on time.


• Be “customer ready” whenever you are on the stage/sales floor.


• Maintain awareness of all promotions and advertisements.


• Recommend related items when appropriate and execute S.A.L.E.S. process.


• Keep your area of responsibility neat, clean, stocked and priced properly.


• Execute daily operational goals and priorities assigned by store management.


• Assist in training and development of peers.


• Actively participate in daily huddle meetings.


• Uphold merchandising and store cleanliness standards.


• Offer a carry-out if appropriate.


• Know the proper way to answer the telephone.


• Be alert for possible merchandise losses. Protect all company assets and report missing or damaged merchandise to supervisor.


• Address all safety concerns immediately.


• Advise store management of any pricing errors.


• Advise store management whenever you say “no” to a customer.


• Take initiative to learn product knowledge.


• Take initiative to learn selling skills.


• Perform other tasks as requested by store management.

Sales Floor Duties

• Aid customers in locating merchandising in store, on acehardware.com, as well as processing special orders.


• Be proficient at executing all store services, such as mixing paint, cutting glass, pipe, and keys.


• Ensure all shipments are packed out properly and all overstock is moved away.


• Participate in processing new shipments and help the team keep the receiving and back‑stock area clean and organized.

Register Duties

• Ring each transaction accurately.


• Always ask for the Loyalty Card before starting a transaction; sign customer up if needed.


• Call for help when more than three customers are waiting.


• Keep busy around the registers when not ringing.


• Process merchandise returns as needed.

Physical Requirements

• Walking: Frequent; walking on flat surfaces from point to point.


• Standing: Constant; all work performed on feet.


• Sitting: None.


• Stooping: Frequent; to pick up cartons at floor level.


• Reaching: Frequent; to a height of 6 feet.


• Lifting: Frequent; up to 60 lbs., up to 500 repetitions per hour to a height of 4 feet (top of register); must be able to lift up to 25 pounds comfortably.


• Hand Dexterity: Frequent; must be able to use at least one hand to operate register and complete paperwork.


• Pushing/Pulling: Frequent; move hand jacks from place to place.


• Carrying: Frequent; up to 50 lbs., up to 10 feet, occasionally more.


• Climbing: Infrequent; stairs in storage rooms, ladders.


• Vision: Constant; read labels, recognize boxes, safety in working.


• Hearing: Constant; safety signals.

Bellmore Home Center, Inc. d/b/a Costello's ace Hardware is an Equal opportunity Employer.