Sales Associate - Rock Shop

Hard Rock Hotel & Casino Ottawa; Cincinnati (OH); On-site; USD 26,000 - 38,000; Full time

Job summary

Hard Rock Cincinnati is seeking a Retail Sales Associate to guide guests through the shopping experience and act as a tour guide, communicator, entertainer, memorabilia curator and musician. You will greet guests, handle sales, explain product features, and build lasting guest relations while maintaining stock and store presentation.

The role requires basic math, strong customer service, and the ability to work a flexible schedule.

Qualifications

• Two months on-the-job training or related experience.

Responsibilities

• Creates atmosphere to encourage guests to choose Hard Rock Cincinnati for entertainment.
• Greets guests, answers phone and questions politely.
• Handles cash and uses POS system; maintains cash drawer balances.
• Directs guests to different areas of the property.
• Responsible for Player’s Cards signup.
• Demonstrates product knowledge and features to guests.
• Uses suggestive selling techniques to upsell items.
• Maintains clean, organized store and stock levels.
• Displays products according to visual standards.
• Performs opening/closing and side duties, cleaning and upkeep.
• Ensures guest satisfaction by creating memorable experiences.
• Attends meetings and completes follow-up tasks.
• Performs work regularly and predictably.

Skills

Customer service

Mathematics

Communication

Tools

Microsoft Word

Microsoft Excel

POS system

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

The incumbent in this position is responsible for being the ultimate guide through the guests’ shopping experience. Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience. As a Retail Sales Associate (RSA), you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician.

Responsibilities:

• Creates an atmosphere that induces guests to make Hard Rock Cincinnati their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Greets guests, answers the phone, and answers questions accurately and politely.
• Makes proficient sales transactions using a point-of-sale system; handles cash and other forms of payment; maintains proper cash drawer balances.
• Directs guests to different areas of the property.
• Responsible for Player’s Cards signup.
• Demonstrates impeccable product knowledge by determining guests’ needs through actively engaging in conversations with them, and informing guests of product features and benefits.
• Uses proven suggestive selling techniques (ie. Related items, higher-quality items, transitional phrases).
• Maintains a clean and organized store; maintains proper product stock levels through retail pulls and inventories.
• Displaying Retail product through Hard Rock’s visual display standards.
• Performs opening, closing, and side duties including but not limited to; cleaning glass, polishing brass, sweeping and vacuuming, folding products, etc.
• Assures the complete satisfaction of each and every guest by creating memorable experiences.
• Attend and participate in meetings, completing follow-up as assigned.
• Perform work regularly and predictably.
• Other duties as assigned.

Qualifications:

This knowledge and these abilities are typically acquired through two months of on-the-job training or related experience.

• Must obtain and maintain all licenses / certifications per Federal, State, and Gaming/Lottery regulations.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be eighteen (18) years of age.

Knowledge of:

• Basic mathematical skills.
• Excellent customer service skills.
• Microsoft Word and Microsoft Excel.
• Must be able to obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations.

Ability to:

• Be flexible to work varying shifts and time schedules as needed.
• Communicate effectively with all levels of employees and guests.
• Remain calm in a hectic, fast-paced atmosphere.
• Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
• Restock needed materials and retrieve dropped items.
• Use a cash register.
• Distinguish between different denominations of currency and make correct change.
• Use machines and equipment including, but not limited to: include cash register system, credit card machines, and calculator.