Barista II - Constant Grind

Hard Rock Casino Cincinnati; Cincinnati (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

Hard Rock Casino Cincinnati is seeking team members for service-focused roles including bussing tables, cleaning and assisting the Beverage Supervisor. The incumbent ensures guest satisfaction, handles transactions, and maintains a clean dining area.

Candidates should complete required licenses and pass background and drug screenings, and be at least 21 years old. On-the-job training is provided; strong customer service and math skills are essential.

Qualifications

• Two months of on-the-job training.

Responsibilities

• Creates an atmosphere that induces guests to choose Hard Rock Casino Cincinnati for gaming entertainment and provides superior guest service.
• Provides information on all Hard Rock services and facilities to guests.
• Quotes accurate waiting times and handles waiting guests per service standards.
• Responsible for pickup, countdown and return of cash bank from miscellaneous count.
• Maintains accurate cash balance and handles money securely.
• Maintains dining room cleanliness including bussing tables and sweeping floors.
• Attends meetings and completes follow-up as assigned.
• Performs work regularly and predictably.
• Other duties as assigned.

Skills

Customer service

Cash handling

Communication

Flexibility

Tools

Cash register

Credit card machines

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

The incumbent in this position is responsible for all sales transactions, bussing tables, cleaning, sweeping, and mopping the surrounding tables and areas as well as retrieving any warehouse orders as needed. As well as assisting the Beverage Supervisor as needed.

Responsibilities

PRIMARY RESPONSIBILITIES

• Creates an atmosphere that induces guests to make Hard Rock Casino Cincinnati their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Provides information on all aspects of Hard Rock services, and facilities to guests.
• Quotes accurate waiting times and handles waiting guests in accordance with Hard Rock’s service standards.
• Responsible for the pickup, countdown and return of cash bank from miscellaneous count.
• Maintains accurate cash balance and handles money in a secure manner according to established standards.
• Responsible for maintaining dining room cleanliness including bussing tables and sweeping floor.
• Attend and participate in meetings, completing follow-up as assigned.
• Perform work regularly and predictably.
• Other duties as assigned.

Qualifications

This knowledge and these abilities are typically acquired through two months of on-the-job training.

• Must obtain and maintain and all licenses / certifications per Federal, State, and Gaming/Lottery regulations.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be twenty one (21) years of age

Additional Details

KNOWLEDGE OF:

• Excellent customer service skills.
• Must be able to obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations.
• Basic mathematical skills.

Ability To

• Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
• Be flexible to work varying shifts and time schedules as needed.
• Ability to communicate effectively with all levels of employees and guests.
• Ability to restock needed materials and retrieve dropped items.
• Use a cash register.
• Distinguish between different denominations of currency and make correct change.
• Read ticket totals, total credit vouchers and log checks.
• Use machines and equipment including, but not limited to: include cash register system, credit card machines, and calculator.