Sales Associate - Rock Shop

Hard Rock Hotel & Casino Ottawa; Bristol (TN); On-site; USD 19,000 - 26,000; Full time

Job summary

Hard Rock Hotel & Casino Ottawa is seeking a retail associate to market merchandise to guests and maintain the retail area. You will stock inventory, handle cash and credit transactions, and ensure guest satisfaction within policy guidelines.

The role requires a High School diploma or equivalent, cashiering experience, and the ability to obtain licenses/certifications. It is ideal to have prior gaming industry experience and the flexibility to work holidays and weekends.

Qualifications

• High School diploma or equivalent.
• Prior cashiering/money handling experience.
• Gaming industry experience preferred.
• Must obtain and maintain licenses/certifications per Federal, State, and Virginia Lottery.

Responsibilities

• Markets retail merchandise to guests.
• Stock and restock the Retail area to maintain inventory of goods.
• Perform cash and/or credit transactions with guests.
• Maintains current knowledge of rules, regulations, policies, and procedures.
• Ensures guest satisfaction with effective communication and assistance within company policies.
• Promotes positive public/employee relations at all times.
• Maintains a clean, safe, hazard-free work environment.
• Performs all other related duties as assigned.

Skills

Cash handling

Guest service

Communication

Stock management

Merchandising

Education

High School diploma or equivalent

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

POSITION SUMMARY:

This individual is responsible for marketing Retail merchandise to guests and stocking the retail area.

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Markets retail merchandise to guests.
• Stock and re-stock the Retail area to ensure an adequate inventory of all goods.
• Perform cash and/or credit transactions with guests.
• Maintains current knowledge of rules, regulations, policies, and procedures-including precheck and cashiering procedures.
• Ensures guest satisfaction with effective communication, customer assistance, direction, and information provided within company policies and guidelines
• Promotes positive public/employee relations at all times.
• Maintains a clean, safe, hazard-free work environment within area of responsibility.
• Performs all other related and compatible duties as assigned

NON-ESSENTIAL JOB FUNCTIONS

• Attend seminars when needed.
• EDUCATION AND /OR EXPERIENCE REQUIREMENTS: (Related education and experience may be interchangeable on a year for year basis)High School diploma or equivalent required. Cashiering/money handling experience in making accurate change in a fast-paced environment or an equivalent combination of education and/or experience.ADDITIONAL REQUIREMENTS: (Licenses, Certificates, Testing, etc.):
  • Must obtain and maintain all licenses / certifications per Federal, State, and Virginia Lottery.
  • Must successfully pass background check.
  • Must successfully pass drug screening.
  • Must be twenty-one (21) years of age.
  • Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.
  • Prior experience in the Gaming industry strongly required.
• KNOWLEDGE OF:
  • Pertinent federal, state, and local laws, codes, and regulations.
  • Hard Rock operations.
• ABILITY TO:
  • Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
  • Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
  • Communicate clearly and concisely, both orally and in writing.
  • Interpret and explain policies and procedures.
  • Consistently communicate effective with guests, as well as all levels of team members.
  • Inspect and maintain areas for which responsible.

PAY RANGE:

$14 - $19/Hourly