Manager - Retail

Hard Rock International; Orlando (FL); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

A global hospitality company is seeking a skilled manager for their Orlando location. The role emphasizes creating a positive employee experience while ensuring a profitable retail environment. Responsibilities include overseeing operations, enhancing guest experiences, and implementing innovative sales strategies. The ideal candidate will have a proven track record in management and strong leadership abilities. Competitive compensation and comprehensive benefits package are offered.

Qualifications

• Proven track record of managerial success in a fast paced environment.
• Ability to communicate complex ideas effectively.
• Experience in making high-quality and complex decisions.

Responsibilities

• Provide a positive employee life cycle for all staff members.
• Ensure the retail business is visually inviting and maintains proper inventory.
• Operate a financially profitable retail business operation.
• Grow business using innovative sales and marketing concepts.

Skills

Strong leadership

Communication skills

Decision-making

Health/safety regulations

Multiple language abilities

Education

Applicable standard of education

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

Overview

With venues in 74 countries, including 183 cafes, 27 hotels and 12 casinos, Hard Rock International (HRI) is one of the most globally recognized companies. Beginning with an Eric Clapton guitar, Hard Rock owns the world's most valuable collection of music memorabilia, which is displayed at its locations around the globe. Hard Rock is also known for its collectible fashion and music-related merchandise and Hard Rock Live performance venues. HRI owns the global trademark for all Hard Rock brands. The company owns, operates and franchises Cafes across Europe, Asia, and the Americas, as well as owns, licenses and/or manages hotel/casino properties worldwide. Destinations include the company’s two most successful Hotel and Casino properties in Florida, both owned and operated by HRI parent entity The Seminole Tribe of Florida. In 2018, Hard Rock International was recognized as a Forbes Magazine Top Employer for Women and Land Operator of the Year at the Global Gaming Awards. For more information on Hard Rock International visit www.hardrock.com.

Responsibilities

• People - To provide a positive “employee life cycle” for all staff members during their tenure with Hard Rock.
• Guest Experience - To provide an authentic experience that “rocks” for Hard Rock guests by ensuring that the retail business is visually inviting, maintains the proper inventory, and provides amplified service.
• Profit - To operate a financially profitable retail business operation.
• Sales - To grow the business by using innovative sales and marketing concepts.
• Coordinate operations between departments.
• Teach/coach and document employees who fail to meet standards to maintain a high quality workforce.
• Present a professional image to employees, guests, clients, owners and investors.
• Attend client functions and designated parties to provide support, ensure guest satisfaction and promote future business.
• Build business/market share by thinking of new ways to promote the company and by participating in local events to increase sales and profits.
• Develop and maintain positive relationships within the business and social community.
• Spearhead philanthropic initiatives.
• Work as a team, helping all employees to complete the required activities that ensure we blow away Guest expectations.
• Maintain low staff turnover rate and high morale.
• Operate ethically to protect the image of Hard Rock.
• Utilize programs designed to help Save the Planet.

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

Qualifications

• Proven track record of managerial success in a fast paced environment by possessing the experience, ability, and knowledge to move the business forward financially while focusing on human capital.
• Proven track record of making high quality decisions and the ability to make complex decisions.
• Applicable standard of education is required.

Skills

• Strong leadership behaviors coupled with the technical skill set to drive the business toward success.
• Adherence to health/safety and food safety regulations.
• Must possess strong communication and listening skills, excellent speaking, reading and writing.
• Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Multiple language abilities a plus, fluency in English required.

PHYSICAL DEMANDS

• Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time.
• Ability to sit for extended periods of time.
• Ability to make repeating movements of the arms, hands, and wrists.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
• Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.
• Ability to turn or twist body parts in a circular motion.
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
• Ability to travel via auto or airplane for long periods of time.