Sales Associate: Pasadena

Costello's Ace Hardware | Long Island; Pasadena (MD); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hardware retail store is looking for a Sales Associate in Pasadena, Maryland. This entry-level full-time position requires excellent customer service skills and the ability to perform various physical tasks. Responsibilities include assisting customers, maintaining store standards, and participating in training. Join a team committed to delivering exceptional service and ensuring a clean, well-stocked environment.

Qualifications

• Ability to greet and assist customers attentively.
• Strong communication skills to answer inquiries.
• Physical ability to lift up to 60 lbs and stay on feet for long periods.

Responsibilities

• Use E.C.E.T. process with every customer interaction.
• Maintain cleanliness and organization in assigned areas.
• Assist in training and developing peers.

Skills

Customer service skills

Sales techniques

Product knowledge

Job description

Overview

Join to apply for the Sales Associate: Pasadena role at Costello's Ace Hardware | Long Island

Responsibilities

• Use the E.C.E.T. (Every Customer, Every Time) process with EVERY customer interaction
• Greet every customer you make eye contact with, anywhere in the store
• Answer customers questions and provide information on procedures and policies
• Be at your workstation on time
• Be customer ready whenever you are on the stage/sales floor
• Maintain awareness of all promotions and advertisements
• Recommend related items when appropriate and execute S.A.L.E.S. process
• Keep your area of responsibility neat, clean, stocked and priced properly
• Execute the daily operational, day-to-day goals and priorities assigned by store management
• Assist in the training and development of peers
• Actively participate in daily huddle meetings
• Uphold merchandising and store cleanliness standards
• Offer a carry-out if appropriate
• Know the proper way to answer the telephone
• Be alert for possible merchandise losses. Protect all company assets and report any missing or damaged merchandise to your supervisor.
• Address all safety concerns immediately
• Advise store management of any pricing errors
• Advise store management anytime you say "no" to a customer
• Take initiative to learn product knowledge
• Take initiative to learn selling skills
• Perform other tasks as asked by store management

Job Functions

• Use the E.C.E.T. (Every Customer, Every Time) process with EVERY customer interaction
• Greet every customer you make eye contact with, anywhere in the store
• Answer customers questions and provide information on procedures and policies
• Be at your workstation on time
• Be customer ready whenever you are on the stage/sales floor
• Maintain awareness of all promotions and advertisements
• Recommend related items when appropriate and execute S.A.L.E.S. process
• Keep your area of responsibility neat, clean, stocked and priced properly
• Execute the daily operational, day-to-day goals and priorities assigned by store management
• Assist in the training and development of peers
• Actively participate in daily huddle meetings
• Uphold merchandising and store cleanliness standards
• Offer a carry-out if appropriate
• Know the proper way to answer the telephone
• Be alert for possible merchandise losses. Protect all company assets and report any missing or damaged merchandise to your supervisor.
• Address all safety concerns immediately
• Advise store management of any pricing errors
• Advise store management anytime you say "no" to a customer
• Take initiative to learn product knowledge
• Take initiative to learn selling skills
• Perform other tasks as asked by store management

Sales Floor Duties

• Aid customers in locating merchandising in store, on acehardware.com, as well as, processing special orders
• Be proficient at executing all store services, such as mixing paint, cutting glass, pipe and keys
• Ensure all shipments are packed out in its proper home and all overstock is away
• Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized

Register Duties

• Ring each transaction accurately
• Always ask for the Loyalty Card before you start a transaction, sign the customer up if needed
• Call for help when more than 3 customers are waiting
• Keep busy around the registers when you are not ringing
• Process merchandise returns as needed

Physical Requirements

• Walking — Frequent; Flat surfaces from point to point
• Standing — Constant; All work performed on feet
• Sitting — None
• Stooping — Frequent; To pick up cartons at floor level
• Reaching — Frequent; To a height of 6 feet
• Lifting — Frequent; Up to 60 lbs., up to 500 repetitions per hour to a height of 4 feet (top of register); must be able to lift up to 25 pounds comfortably
• Hand Dexterity — Frequent; Must be able to use at least one hand to operate register and complete paperwork
• Pushing/Pulling — Frequent; Move hand jacks from place to place
• Carrying — Frequent; Up to 50 lbs., up to 10 feet, occasionally more
• Climbing — Infrequent; Stairs in storage rooms; ladders
• Vision — Constant; Read labels, recognize boxes, safety in working
• Hearing — Constant; Safety Signals

Bellmore Home Center, Inc. d/b/a Costello's Ace Hardware is an Equal opportunity Employer.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Retail