Sales Associate: East Islip

Costello's Ace Hardware | Long Island; East Islip (NY); On-site; USD 30,000 - 40,000; Full time

Job summary

A retail hardware store in East Islip is seeking a Sales Associate to provide exceptional customer service and assist shoppers with inquiries. The role involves ringing transactions, maintaining store cleanliness, and lifting merchandise as needed. Ideal candidates should have strong communication and sales skills, be physically capable of standing for long periods and lifting up to 60 lbs, and be ready to learn about products and services offered. This role provides a great opportunity to join a friendly team in a full-time capacity.

Qualifications

• Frequent walking and standing required.
• Ability to lift up to 60 lbs.
• Capable of using register and completing paperwork.

Responsibilities

• Assist customers with merchandise and inquiries.
• Ring transactions and process returns accurately.
• Maintain cleanliness and organization in the store.

Skills

Customer service skills

Communication skills

Sales skills

Basic math skills

Job description

Sales Associate: East Islip

Costello's Ace Hardware | Long Island

Join to apply for the Sales Associate: East Islip role at Costello's Ace Hardware | Long Island.

Job Functions

• Use the E.C.E.T. (Every Customer, Every Time) process with EVERY customer interaction
• Greet every customer you make eye contact with, anywhere in the store
• Answer customers’ questions and provide information on procedures and policies
• Be at your workstation on time
• Be “customer ready” whenever you are on the stage/sales floor
• Maintain awareness of all promotions and advertisements
• Recommend related items when appropriate and execute S.A.L.E.S. process
• Keep your area of responsibility neat, clean, stocked and priced properly
• Execute the daily operational, day‑to‑day goals and priorities assigned by store management
• Assist in the training and development of peers
• Actively participate in daily huddle meetings
• Uphold merchandising and store cleanliness standards
• Offer a carry‑out if appropriate
• Know the proper way to answer the telephone
• Be alert for possible merchandise losses; protect all company assets and report any missing or damaged merchandise to your supervisor
• Address all safety concerns immediately
• Advise store management of any pricing errors
• Advise store management anytime you say "no" to a customer
• Take initiative to learn product knowledge
• Take initiative to learn selling skills
• Perform other tasks as asked by store management

Sales Floor Duties

• Aid customers in locating merchandising in store, on acehardware.com, as well as processing special orders
• Be proficient at executing all store services, such as mixing paint, cutting glass, pipe and keys
• Ensure all shipments are packed out in their proper home and all over‑stock is removed
• Participate in the processing of new shipments and help the team keep the receiving and back‑stock area clean and organized

Register Duties

• Ring each transaction accurately
• Always ask for the Loyalty Card before you start a transaction; sign the customer up if needed
• Call for help when more than three customers are waiting
• Keep busy around the registers when you are not ringing
• Process merchandise returns as needed

Physical Requirements

• Walking – Frequent; flat surfaces from point to point
• Standing – Constant; all work performed on feet
• Stooping – Frequent; to pick up cartons at floor level
• Reaching – Frequent; to a height of 6 feet
• Lifting – Frequent; up to 60 lbs., up to 500 repetitions per hour to a height of 4 feet (top of register); must be able to lift up to 25 pounds comfortably
• Hand Dexterity – Frequent; must be able to use at least one hand to operate register and complete paperwork
• Pushing/Pulling – Frequent; move hand jacks from place to place
• Carrying – Frequent; up to 50 lbs., up to 10 feet, occasionally more
• Climbing – In‑frequent; stairs in storage rooms; ladders
• Vision – Constant; read labels, recognize boxes, safety in working
• Hearing – Constant; safety signals

Equal Opportunity Employer

Bellmore Home Center, Inc. d/b/a Costello's Ace Hardware is an Equal opportunity Employer.

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Sales and Business Development

Industry

• Retail