Sales Associate, Part-Time

Opera Browser; Northern, New York (KY, NY); Hybrid; USD 17,000 - 25,000; Full time

Job summary

The Metropolitan Opera Shop is looking for Sales Associates to deliver outstanding service to guests in the Met Opera Shop, online, and via special order services. You will assist guests with gifts and purchases, stay informed about campaigns, and represent the Met Opera with professionalism.

Ideal candidates are energetic, knowledgeable about opera, and capable of maintaining displays, processing transactions, and supporting training for new staff. A passion for opera is highly valued.

Qualifications

• Excellent selling skills with the ability to upsell and cross-sell.
• Strong math skills for retail mathematics and price checks.
• A love of the opera and knowledge of opera composers, performers, works and recordings.
• Friendly, outgoing, professional personality with strong interpersonal skills.
• Prior experience in retail (music or luxury preferred).
• Excellent customer service and communication skills; strong written communication.

Responsibilities

• Sell across a variety of product categories.
• Understand and execute on up-selling and cross-selling.
• Cultivate high-end customers and patrons, creating sales and membership opportunities.
• Provide excellent, engaging and thoughtful customer service.
• Maintain knowledge of Met Shop products and promotions.
• Stay informed of merchandise campaigns, promotions and store activities.
• Maintain visual displays with accurate signs, price tags, and collections.
• Restock and replenish the selling floor.
• Keep the selling area, registers and stock area clean and well maintained.
• Ring on the register and handle all transactions; issue receipts and pack merchandise properly.
• Stay current with Met Opera productions.
• Assist in the training of new sales associates.
• Communicate effectively with customers and co-workers.
• Fulfill scheduled obligations or find a replacement with manager approval.
• Assist with admin tasks in merchandising office; data entry and receiving merchandise.
• Prepare orders for shipment; perform cycle counts.

Skills

Excellent selling skills

Strong math skills

Opera knowledge

Friendly, outgoing personality

Retail experience

Excellent customer service

Excellent communication skills

Excellent written skills

Job description

Sales Associates are responsible for achieving daily sales goals while providing exceptional customer service. Sales Associates assist our guests with gifts and purchases at the Met Opera Shop, online, or via our special order service. They are thoughtful, engaging, knowledgeable and energetic. In addition, to superior selling and exceptional customer service skills, the Associate is an ambassador for the Metropolitan Opera and as such, creates a lasting and memorable impression of the opera house.

Primary Responsibilities

• Ability to sell across a variety of product categories
• Understand and execute on up-selling and cross-selling
• Ability to cultivate high-end customers and patrons, creating sales and membership opportunities
• Provide excellent, engaging and thoughtful customer service
• Maintain a thorough knowledge of Met Shop products and promotions
• Stay informed of merchandise campaigns, promotions and store activities
• Actively work to maintain visual displays including accurate signs, price tags, and collections
• Restock and replenish the selling floor
• Keep the selling area, registers and stock area clean and well maintained
• Ring on the register, report and handle all required transactions, issue receipts and pack merchandise in the proper manner
• Stay current with Met Opera productions
• Adhere to all policies and programs contained in the Employee Handbook
• Stay informed of store standards, practices and routines and work accordingly
• Answer phones courteously and promptly
• As assigned assist in the training of new sales associates
• Communicate effectively with customers and co-workers
• Must fulfill scheduled obligations or find a replacement in a timely manner (subject to the approval of the store manager)
• Perform other retail associate duties as directed including but not limited to:
• Assisting with product or purchasing related administrative tasks on an as-needed basis in the merchandising office
• Data entry on an as-needed basis
• Receiving merchandise
• Prepare orders for shipment
• Performing cycle counts
• Other activities needed to operate the store and web business

Skills and Qualifications

• Excellent selling skills
• Strong math skills – with a knowledge of retail math desired
• A love of the opera and a strong knowledge of opera composers, performers, works and recordings
• Friendly, outgoing, professional personality
• Prior experience in retail (music, luxury preferred)
• Excellent customer service skills
• Excellent communication skills
• Excellent written skills

Physical Demands

• Selling floor work environment.
• Ability to work flexible hours.
• Ability to lift up to 50 lbs.