Sales Associate

Peserico; Elmont (NY); On-site; USD 21,000 - 28,000; Part time

Job summary

Peserico is seeking a part-time Sales Associate to generate sales through exceptional client relations and extensive product knowledge. The role requires weekend availability and 20-28 hours per week, with responsibilities spanning client management, CRM data maintenance, and in-store marketing events.

Responsibilities include driving sales, delivering a superior customer experience, and ensuring brand standards are met through attentive service and efficient store operations.

Qualifications

• Exceptional customer service skills in a luxury retail setting.
• Ability to drive sales by building relationships with new and existing clients.
• Strong product knowledge and ability to communicate brand story.
• Experience with CRM systems and maintaining client databases.
• Understanding of visual merchandising standards and brand guidelines.
• Experience with stockroom management and inventory control.
• Familiarity with POS operations and store procedures.
• Collaborative approach and effective communication with team members.

Responsibilities

• Drive sales by achieving goals and developing client relationships.
• Provide excellent customer experience while upholding brand standards.
• Follow up on purchases, repairs, and inquiries promptly.
• Resolve customer service issues quickly and effectively.
• Maintain an organized client book and proactive follow-up on sales.

Skills

Customer service

Sales driven

Product knowledge

CRM

Visual merchandising

Inventory control

POS operations

Teamwork

Job description

The Sales Associate is responsible for generating sales through exceptional client relations and product knowledge.

This is a Part-time position for 20 - 28 hours per week with weekend availability.

Responsibilities

• Responsible for driving sales by achieving sales goals, building and developing client relationships with existing and new clients.
• Provide an excellent customer experience with new and existing customers while maintaining brand standards.
• Ensure prompt follow up with client purchases, repairs, and inquiries.
• Resolve customer service issues quickly and effectively.
• Maintain an active neat and organized client book proactively contacting clients and providing appropriate follow up on all sales or client requests.

Client Management and CRM

• Actively participate in managing customer relationships, ensuring a high level of satisfaction.
• Increase new client database while maintaining existing relationships with loyal client base in order to promote customer loyalty.
• Manage personal CRM KPIs set by Retail Management, ensuring that the necessary customer data is collected to contribute to the CRM reporting and strategy.
• Support all in store marketing events.

Visual

• Follows visual merchandising practices and standards, ensuring that the store and the product image are aligned with the Central Visual guidelines for sales floor and window displays.

Operations and Procedures

• Able to perform all aspects of daily duties including and not limited to opening/closing procedures, POS operations, inventory management, shipping, receiving and inventory control.

Stock

• Support the store in the optimization of the stockroom in order to guarantee that the back of the house is designed and set up to support the front of the house efficiently.
• Ensure the care of all the products and materials in the stockroom and upheld to company standards at all times.
• Support all activities related to the daily closings, and inventory procedures based on the company guidelines.

Qualifications

• Exceptional customer service and driving sales in a high-end retail environment.
• Thorough knowledge of the products and brands offered.
• Knowledge of sales and marketing and how to promote and sell luxury products or services.
• Frequent interaction with customers and team members as required in the role.

Required Skills

• Must be able to bend, squat, reach, and climb as needed for stocking. Climbing a ladder may be required.
• Push and pull racks or merchandise as needed.
• Capable of lifting to 50 lbs.
• Uninterrupted standing for extended periods of time.
• Excellent listening and communication skills.

Preferred Skills

• Availability: Flexibility to work weekends, holidays, and other shifts as needed. This is a Part-time position for 20 - 28 hours per week with weekend availability.
• Uniforms: Must be able to wear company uniform daily. Brands assigned by employer in several types of textiles such as linen, cotton, wool, silk, acrylic, cashmere, etc.