Sales Associate PartTime

The Metropolitan Opera; New York (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

The Metropolitan Opera is seeking enthusiastic Sales Associates to help guests with gifts and purchases at the Met Opera Shop, online, or via special order service. You will be an ambassador for the opera house, providing thoughtful, engaging, and knowledgeable service while helping to meet daily sales goals.

Responsibilities include selling across product categories, up-selling and cross-selling, maintaining displays, restocking, processing transactions, and staying informed about merchandise

Qualifications

• Excellent selling skills.
• Strong math skills – with a knowledge of retail math desired.
• A love of the opera and a strong knowledge of opera composers, performers, works and recordings.
• Friendly, outgoing, professional personality.
• Prior experience in retail (music, luxury preferred).
• Excellent customer service skills.
• Excellent communication skills.
• Excellent written skills.

Responsibilities

• Ability to sell across a variety of product categories.
• Understand and execute on up-selling and cross-selling.
• Ability to cultivate high-end customers and patrons, creating sales and membership opportunities.
• Provide excellent, engaging and thoughtful customer service.
• Maintain a thorough knowledge of Met Shop products and promotions.
• Stay informed of merchandise campaigns, promotions and store activities.
• Actively work to maintain visual displays including accurate signs, price tags, and collections.
• Restock and replenish the selling floor.
• Keep the selling area, registers and stock area clean and well maintained.
• Ring on the register, report and handle all required transactions, issue receipts and pack merchandise in the proper manner.
• Stay current with Met Opera productions.
• Adhere to all policies and programs contained in the Employee Handbook.
• Stock standards and routines and work accordingly.
• Answer phones courteously and promptly.
• As assigned assist in the training of new sales associates.

Skills

Selling skills

Retail math

Opera knowledge

Friendly personality

Retail experience

Customer service

Communication

Written skills

Job description

Sales Associates are responsible for achieving daily sales goals while providing exceptional customer service. Sales Associates assist our guests with gifts and purchases at the Met Opera Shop, online, or via our special order service. They are thoughtful, engaging, knowledgeable and energetic. In addition, to superior selling and exceptional customer service skills, the Associate is an ambassador for the Metropolitan Opera and as such, creates a lasting and memorable impression of the opera house.

Primary Responsibilities

• Ability to sell across a variety of product categories

• Understand and execute on up-selling and cross-selling
• Ability to cultivate high-end customers and patrons, creating sales and membership opportunities

• Provide excellent, engaging and thoughtful customer service

• Maintain a thorough knowledge of Met Shop products and promotions

• Stay informed of merchandise campaigns, promotions and store activities

• Actively work to maintain visual displays including accurate signs, price tags, and collections

• Restock and replenish the selling floor
• Keep the selling area, registers and stock area clean and well maintained

• Ring on the register, report and handle all required transactions, issue receipts and pack merchandise in the proper manner

• Stay current with Met Opera productions

• Adhere to all policies and programs contained in the Employee Handbook

• Stay informed of store standards, practices and routines and work accordingly
• Answer phones courteously and promptly

• As assigned assist in the training of new sales associates

• Communicate effectively with customers and co-workers

• Must fulfill scheduled obligations or find a replacement in a timely manner (subject to the approval of the store manager)

• Perform other retail associate duties as directed including but not limited to:

• Assisting with product or purchasing related administrative tasks on an as-needed basis in the merchandising office
• Data entry on an as-needed basis
• Receiving merchandise
• Prepare orders for shipment
• Performing cycle counts
• Other activities needed to operate the store and web business

Skills and Qualifications

• Excellent selling skills

• Strong math skills – with a knowledge of retail math desired

• A love of the opera and a strong knowledge of opera composers, performers, works and recordings

• Friendly, outgoing, professional personality

• Prior experience in retail (music, luxury preferred)

• Excellent customer service skills

• Excellent communication skills

• Excellent written skills

Physical Demands

• Selling floor work environment.

• Ability to work flexible hours.

• Ability to lift up to 50 lbs.