Sales Associate - Miami Design District

Hublot; Miami (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Full benefits

Job summary

Hublot in Miami seeks a high-end retail professional to advise customers and drive store sales while upholding luxury standards. You will manage merchandising, CRM, and after-sales support, and participate in brand events to elevate the client experience.

Ideal candidates have 3+ years in luxury retail, watch industry experience preferred, and a proactive, professional demeanor with strong product knowledge and teamwork.

Qualifications

• 3+ years of luxury retail experience.
• Experience in watch industry is preferred.
• Excellent customer service and communication skills.
• Strong product and brand knowledge across luxury accessories.
• Experience with CRM systems is beneficial.

Responsibilities

• Professionally handle and advise customers to achieve store sales targets.
• Merchandising displays and maintain high store standards.
• Provide high-quality service to customers in person and over the phone.
• Complete sale documentation and efficient use of till/stock systems.
• Alter and fit customers' watches.
• Maintain high level of product and brand knowledge.
• Attend and contribute to brand events.
• Build client relationships and develop client books.
• Capture clients and potential clients and update CRM database.
• Support in Instagram posting of the boutique and in open/close procedures; assist after-sales team.

Skills

3+ years luxury retail

Watch industry experience

Customer service

Brand knowledge

CRM management

Job description

A master in the Art of Fusion, respecting the tradition and creative vision of the 21st century, Swiss watchmaker Hublot places innovation at the heart of its growth strategy. Driven by a young spirit, resolutely looking to the future, Hublot's teams are constantly looking for innovative concepts, which is Hublot’s trademark. Beyond the development of major watchmaking complications, Hublot is associated with the biggest names in the world of sport, through collaborations with FIFA, UEFA, Kylian Mbappé, Usain Bolt, Novak Djokovic and many more. Hublot touches on many varied fields including music - with the famous virtuoso pianist Lang Lang as well as DJ Snake - and art with Takashi Murakami or Sang Bleu, among others.

ESSENTIAL JOB FUNCTIONS

• Professionally handling and advising customers of products and services resulting in the achievement of store sales targets
• Merchandising displays and ensuring high standards are maintained within the store
• Provide high quality service to customers face-to- face and over the telephone
• Completing sale documentation and efficient use of internal till and stock systems
• Altering and fitting customers watches
• Maintain high level of product and brand knowledge
• Attend and contribute to brand events
• Build client relationships and develop client book
• Capturing clients and potential client’s information and complete CRM database
• Supporting in Instagram posting of the boutique when needed by creating content
• Support in open and closing procedure of the boutique
• Provide in-store after-sales service working with the after-sales teams to achieve a high level of customer service and satisfaction

Profile:

• 3+ years retail experience with the majority of time spent in luxury
• Previous experience in Watch industry desired
• Proactive, independent and team spirit
• Highly professional manner and customer service skills
• Ability to develop extensive brand and product knowledge
• Able to meet sales targets and to work effectively within a team

Full Time Regular position with full benefits