Sales Associate II

Tapestry, Inc.; Sevierville (TN); On-site; USD 20,664 - 26,518; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(K)

Paid paternity and maternity leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

KateSpade is seeking a customer‑focused sales associate to greet guests warmly, share product knowledge, and build complete looks that celebrate the brand’s style. You will listen to customer needs, guide purchase decisions, maintain stockroom organization, and process POS transactions while delivering exceptional service across in‑store and omni/virtual channels.

Flexible scheduling including nights, weekends and holidays is expected, and you will contribute to a positive, inclusive store

Qualifications

• Professional selling skills and exceptional interpersonal abilities.
• Prior experience in a retail environment.
• Ability to multitask, prioritize, and work collaboratively in a team setting.
• Social media awareness and willingness to learn omni/virtual selling techniques.
• English proficiency (or local language proficiency per market).

Responsibilities

• Greet guests warmly and confidently, demonstrating strong product knowledge.
• Actively listen and ask insightful follow-up questions to understand customer needs.
• Provide styling advice, suggest add-ons, and create complete looks.
• Use creativity to showcase multiple ways to wear products and encourage customers to explore new styles.
• Guide customers through purchase decisions and ensure a seamless checkout experience.
• Reinforce and celebrate customer choices, inviting them to return.
• Demonstrate deep knowledge of the brand and product attributes across all categories.
• Maintain operational excellence, including stockroom organization and POS transactions.
• Give and receive feedback in an honest, constructive manner.

Skills

Retail selling skills

Retail experience

Multitasking & teamwork

Omni/virtual selling

English proficiency

Tools

POS system

Job description

Base Pay Range: $15.00-$19.25

Key Responsibilities

• Greet guests warmly and confidently, demonstrating strong product knowledge.
• Actively listen and ask insightful follow-up questions to understand customer needs.
• Provide styling advice, suggest add‑ons, and create complete looks.
• Use creativity to showcase multiple ways to wear products and encourage customers to explore new styles.
• Guide customers through purchase decisions and ensure a seamless checkout experience.
• Reinforce and celebrate customer choices, inviting them to return.
• Demonstrate deep knowledge of the brand and product attributes across all categories.
• Maintain operational excellence, including stockroom organization and POS transactions.
• Give and receive feedback in an honest, constructive manner.

Requirements

• Professional selling skills with exceptional interpersonal and communication abilities.
• Prior experience in a retail environment.
• Ability to multitask, prioritize, and work collaboratively in a team setting.
• Social media awareness and willingness to learn omni/virtual selling techniques.
• English proficiency (or local language proficiency per market).

Schedule and Physical Demands

Ability to work a flexible schedule to meet the needs of the business—including nights, weekends, busy season, and high‑traffic retail days (including but not limited to public holidays). Ability to lift at least 25 lbs regularly (up to 50 lbs, occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom.

Employment Opportunity Statement

KateSpade is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law. Americans with Disabilities Act (ADA) Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(K)
• Paid paternity and maternity leave
• Commuter benefits
• Disability insurance
• Tuition assistance