Sales Associate - Hassett Hardware

Ace Hardware; Belmont (CA); On-site; USD 20,664 - 27,552; Full time

Job summary

Hassett Hardware in Belmont, CA, is seeking a Sales Associate to deliver excellent customer service, cashier, stock handling, and merchandising. You will greet customers, answer questions, and help locate merchandise while upholding store policies.

The role requires reliability, a team-oriented attitude, strong communication, and willingness to work flexible hours including evenings, weekends, and holidays to meet business needs. Prior retail or customer service experience is preferred.

Qualifications

• Sales and marketing experience with retail programs, establishing relationships, and working with customers.
• Knowledge of retail computer systems, MS Word, and Excel is a plus.
• A commitment to service excellence and customer satisfaction.
• Solid team player with excellent interpersonal skills.
• Excellent communication skills, organizational ability, high attention to detail, and ability to multi-task.
• Ability and willingness to work flexible hours including evenings, weekends, and holidays to meet the needs of the business.

Responsibilities

• Greet customers by asking the magic question: what can I help you find today?
• Maintain the department and aisles you are responsible for on a daily basis.
• Ensure that the department you are responsible for is performing to the expectations of the Store Manager.
• Ensure each customer receives outstanding service following the S.A.L.E.S process and by mystery shop standards.
• Maintain awareness of all promotions and advertisements.
• Execute daily operational tasks and priorities assigned by store management.
• Assist in training and development of peers.
• Participate in daily huddle meetings.
• Uphold merchandising and store cleanliness standards.
• Assist with processing new shipments and keep receiving/back stock area clean and organized.
• Be aware of and respond to safety issues.
• Help customers locate items in-store and online, and process special orders.
• Encourage customers to open an Ace Rewards card.

Skills

Customer service

Teamwork

Communication

Flexibility

Tools

Retail POS systems

MS Word

Excel

Job description

Job Description: Sales Associate

The primary responsibility of this role is to deliver excellent customer service, including cashiering, putting out stock, and customer service. Hassett Hardware strives to create a workplace culture that embodies our Core Values: In it Together, Every Customer Every Time, Do the Right Thing Not the Easy Thing, and Communication Makes or Breaks Us.

Responsibilities

• Greet customers by asking the magic question: “What can I help you find today?”
• Maintain the department and aisles you are responsible for on a daily basis.
• Ensure that the department you are responsible for is performing (on a weekly basis) to the expectations of the Store Manager.
• Ensure each customer receives outstanding service which follows the S.A.L.E.S process and by mystery shop standards.
• Maintain awareness of all promotions and advertisements.
• Execute the daily operational, day-to-day goals and priorities assigned by store management.
• Assist in the training and development of peers.
• Actively participate in daily huddle meetings.
• Uphold merchandising and store cleanliness standards.
• Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized.
• Aware of and able to respond to safety issues.
• Aid customers in locating merchandising in store, on acehardware.com, as well as, processing special orders.
• Solicit customers to open an Ace Rewards card.
• Answer customers’ questions and provide information on procedures and policies.

Minimum Requirements

The minimum requirements for this position include:

• Experience: Sales and marketing experience with retail programs, establishing relationships, and working with customers.
• Skills/Knowledge: Knowledge of retail computer systems, MS Word, and Excel is a plus.
• A commitment to service excellence and customer satisfaction.
• Solid team player with excellent interpersonal skills.
• Excellent communication skills, exceptional organizational ability, high attention to detail, and ability to multi-task.
• Ability and willingness to work flexible hours including evenings, weekends, and holidays to meet the needs of the business.

Physical Requirements

The minimum physical requirements for this position include:

• Ability to stand for 8+ hours per day.
• Ability to bend, lift, crouch, squat and climb.
• Ability to lift 60 pounds.