Sales Associate (Full Time)

IBC; San Antonio (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

IBC Bank is seeking a Sales Associate for an all-in-office role in Texas. You will deliver the IBC Experience by providing efficient customer service and facilitating financial needs with bank products and services.

The position emphasizes relationship building and meeting sales goals through walk-in customers and outreach. Responsibilities include supporting branch operations, adhering to compliance checklists, and assisting other branches as needed.

Qualifications

• High school diploma or GED required.
• 1+ year of experience interacting with people preferred.

Responsibilities

• Provide prompt, efficient, and friendly customer service.
• Promote bank products and services to meet customer financial needs.
• Assist with branch opening/closing procedures and dual control.
• Follow New Account Opening Process policies and procedures.
• Support compliance with the Facility Checklist.
• Maintain branch inventory and supplies.
• Travel to assist other branches as needed.
• Assist and perform teller operations as needed.
• Attend meetings and events to represent the branch.
• Maintain and pursue individual sales performance goals.
• Respond promptly to customer complaints and resolve issues.
• Assist with on-the-job sales training.
• Other duties as assigned.

Skills

Customer Service

Sales Focus

Communication

Bilingual EN/ES

Problem Analysis

Teamwork

Microsoft Office

Walk-in Customer

Onboarding

Education

High school diploma or GED

1+ years of experience interacting with people

Tools

Microsoft Office

Job description

IBC Bank successes are the result of an aggressive and innovative attitude. The Bank’s “We Do More” philosophy reflects its dedication to the growth and success of its employees, customers and communities. IBC bank hirestalented, creative and dedicated individualsto help our business succeed. We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence. We are currently seeking to fill positions across all business segments.IBC’s focus is to be customer centric and strive to provide excellent customer experience.

Time Type:

Full time

This is an in-office position.

Department:

400 Retail Sales and Service

Job Summary:

The Sales Associate position is responsible for providing efficient and accurate customer and financial services while delivering the “IBC Experience”. This includes meeting customer needs by offering bank products and services and establishing new relationships.

Job Description:

ESSENTIAL JOB FUNCTIONS

The statements on this job description are intended to describe the general nature of level of work being performed by incumbents. They are not an exhaustive list of all responsibilities, duties, and skills required by all incumbents

• Deliver the IBC Experience by providing prompt, efficient, and friendly customer service
• Meet customer financial needs by promoting bank products and services through walk in customers, follow up calls, onboarding, aisle time, and outreach activities
• Assist with branch opening/closing procedures and dual control
• Adhere to policies and procedures of the New Account Opening Process
• Support Branch Manager with adherence to the Compliance Facility Checklist
• Maintain branch inventory and supplies
• Flexibility to travel and assist other branches
• Flexibility to assist and perform teller operation functions
• Attend meetings and other events
• Maintain individual sales performance goals
• Promptly respond to and communicate customer complaints
• Assist with on- the- job sales training
• Other duties as assigned

SKILLS

• Problem Analysis
• Focus on Results
• Initiative
• Service Orientation
• Focus on Quality
• Perseverance
• Resourceful
• Teamwork
• Oral and written Communication
• Bilingual (English/Spanish) preferred
• Computer literate (knowledge of Microsoft programs)

EDUCATION & EXPERIENCE

• High school graduate or GED equivalent
• 1 + years of experience interacting with people preferred