Sales Associate (Full Time)

IBC Bank; Luling (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

IBC Bank in an in-office capacity seeks a Sales Associate to deliver efficient customer and financial services while promoting bank products and establishing new relationships.

The role emphasizes customer-centric service, adherence to compliance, and collaborative support across branches with optional bilingual communication in English and Spanish.

Qualifications

• High school diploma or GED required or equivalent.
• Experience in customer service is preferred.
• Proficiency in basic computer programs (MS Office).
• Bilingual ability in English/Spanish is a plus.

Responsibilities

• Deliver prompt, efficient, and friendly customer service.
• Promote bank products and services to walk-in customers and via outreach.
• Assist with branch opening/closing and dual control.
• Support compliance and account opening procedures.
• Maintain branch inventory and supplies, and assist other branches as needed.
• Attend meetings and participate in sales training and events.
• Meet personal sales performance goals and respond to customer concerns.

Skills

Problem Analysis

Focus on Results

Initiative

Service Orientation

Focus on Quality

Perseverance

Resourceful

Teamwork

Oral and written Communication

Bilingual English/Spanish

Microsoft Office

Education

High school graduate or GED equivalent

Job description

IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects its dedication to the growth and success of its employees, customers and communities. IBC bank hires talented, creative and dedicated individuals to help our business succeed. We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence. We are currently seeking to fill positions across all business segments. IBC's focus is to be customer centric and strive to provide excellent customer experience.

Time Type:

Full time

This is an in-office position.

Department:

400 Retail Sales and Service

Job Summary:

The Sales Associate position is responsible for providing efficient and accurate customer and financial services while delivering the “IBC Experience”. This includes meeting customer needs by offering bank products and services and establishing new relationships.

Job Description:

ESSENTIAL JOB FUNCTIONS

The statements on this job description are intended to describe the general nature of level of work being performed by incumbents. They are not an exhaustive list of all responsibilities, duties, and skills required by all incumbents.

• Deliver the IBC Experience by providing prompt, efficient, and friendly customer service
• Meet customer financial needs by promoting bank products and services through walk in customers, follow up calls, onboarding, aisle time, and outreach activities
• Assist with branch opening/closing procedures and dual control
• Adhere to policies and procedures of the New Account Opening Process
• Support Branch Manager with adherence to the Compliance Facility Checklist
• Maintain branch inventory and supplies
• Flexibility to travel and assist other branches
• Flexibility to assist and perform teller operation functions
• Attend meetings and other events
• Maintain individual sales performance goals
• Promptly respond to and communicate customer complaints
• Assist with on- the- job sales training
• Other duties as assigned

SKILLS

• Problem Analysis
• Focus on Results
• Initiative
• Service Orientation
• Focus on Quality
• Perseverance
• Resourceful
• Teamwork
• Oral and written Communication
• Bilingual (English/Spanish) preferred
• Computer literate (knowledge of Microsoft programs)

EDUCATION & EXPERIENCE

• High school graduate or GED equivalent
• 1 + years of experience interacting with people preferred