Sales Associate (Full Time)

INTERNATIONAL BANK OF COMMERCE; Bay City (MI); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

IBC Bank in Michigan is hiring a Sales Associate to deliver accurate customer and financial services and to grow relationships.

The in-office, full-time role requires strong communication, problem-solving, and a customer-first mindset. Bilingual English/Spanish is preferred; training and support are provided.

Qualifications

• High school graduate or GED equivalent; 1+ years of people interaction preferred.
• Proven communication skills and a customer-focused mindset.

Responsibilities

• Deliver prompt, friendly customer service and accurate financial services.
• Promote bank products and services to walk-in customers and via follow-up activities.
• Assist with branch procedures including opening/closing and dual control.
• Support compliance with New Account Opening processes and branch checklists.
• Maintain inventory and supplies; assist other branches as needed.
• Contribute to achieving individual sales goals and customer satisfaction.

Skills

Problem Analysis

Focus on Results

Initiative

Service Orientation

Focus on Quality

Perseverance

Resourceful Teamwork

Oral and written Communication

Bilingual (English/Spanish)

Computer literate

Education

High school diploma or GED

Job description

IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects its dedication to the growth and success of its employees, customers and communities. IBC bank hires talented, creative and dedicated individuals to help our business succeed. We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence. We are currently seeking to fill positions across all business segments. IBC's focus is to be customer centric and strive to provide excellent customer experience.

Time Type: Full time This is an in-office position. Department: 400 Retail Sales and Service

Job Summary

The Sales Associate position is responsible for providing efficient and accurate customer and financial services while delivering the “IBC Experience”. This includes meeting customer needs by offering bank products and services and establishing new relationships.

Job Description

ESSENTIAL JOB FUNCTIONS

• Deliver the IBC Experience by providing prompt, efficient, and friendly customer service
• Meet customer financial needs by promoting bank products and services through walk in customers, follow up calls, onboarding, aisle time, and outreach activities
• Assist with branch opening/closing procedures and dual control
• Adhere to policies and procedures of the New Account Opening Process
• Support Branch Manager with adherence to the Compliance Facility Checklist
• Maintain branch inventory and supplies
• Flexibility to travel and assist other branches
• Flexibility to assist and perform teller operation functions
• Attend meetings and other events
• Maintain individual sales performance goals
• Promptly respond to and communicate customer complaints
• Assist with on- the- job sales training
• Other duties as assigned

SKILLS

• Problem Analysis
• Focus on Results
• Initiative
• Service Orientation
• Focus on Quality
• Perseverance
• Resourceful Teamwork
• Oral and written Communication
• Bilingual (English/Spanish) preferred
• Computer literate (knowledge of Microsoft programs)

EDUCATION & EXPERIENCE

• High school graduate or GED equivalent 1 + years of experience interacting with people preferred

IBC Bank was founded in 1966 to meet the needs of small businesses in Laredo, Texas. The bank's success is a result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects it's dedication to the growth and success of it's employees, customers and communities. Our commitment to "Do More" for the communities we serve permeates our company from top down. The success of IBC and it's 50 consecutive years of growth and profitability are due to strong leadership, customer centric business philosophy and our motto of "Doing More" in our communities. Wait there's more! We offer a comprehensive benefits package, based on eligibility, benefits include: Medical Plan Employer Paid Life Insurance Flexible Spending Program 401k Profit Sharing Program Supplemental Benefit Programs such as: Vision, Dental, Disability Tuition Assistance Program Sick Leave Vacation Paid Holidays