Sales Associate (Full Time)

ibc; United States; On-site; USD 35,000 - 45,000; Full time

Job summary

IBC Bank is seeking a full-time Sales Associate to provide efficient customer and financial services and deliver the IBC Experience. The role emphasizes helping customers meet financial needs, building relationships, and promoting bank products.

The position is in-office within the Retail Sales and Service department, requiring strong communication and bilingual abilities; prior customer service experience is preferred.

Qualifications

• High school graduate or GED equivalent.
• 1+ years of experience interacting with people preferred.

Responsibilities

• Deliver friendly customer service and the IBC Experience.
• Promote bank products and services to walk-in customers and via outreach.
• Assist with branch opening/closing procedures and ensure dual control.
• Support Compliance Facility Checklist adherence.
• Maintain branch inventory and supplies.
• Travel to assist other branches as needed.
• Assist and perform teller operations as required.
• Engage in sales training and meet individual sales goals.

Skills

Problem analysis

Focus on results

Initiative

Service orientation

Quality focus

Perseverance

Resourceful

Teamwork

Communication

Bilingual English/Spanish

MS Office

Tools

Microsoft Office

Job description

IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects its dedication to the growth and success of its employees, customers and communities.IBC bank hirestalented, creative and dedicated individualsto help our business succeed.We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence.We are currently seeking to fill positions across all business segments.IBC's focus is to be customer centric and strive to provide excellent customer experience.

Time Type:

Full time

This is an in-office position.

Department:

400 Retail Sales and Service

Job Summary:

The Sales Associate position is responsible for providing efficient and accurate customer and financial services while delivering the “IBC Experience”. This includes meeting customer needs by offering bank products and services and establishing new relationships.

Job Description:

ESSENTIAL JOB FUNCTIONS

The statements on this job description are intended to describe the general nature of level of work being performed by incumbents. They are not an exhaustive list of all responsibilities, duties, and skills required by all incumbents.

• Deliver the IBC Experience by providing prompt, efficient, and friendly customer service
• Meet customer financial needs by promoting bank products and services through walk in customers, follow up calls, onboarding, aisle time, and outreach activities
• Assist with branch opening/closing procedures and dual control
• Adhere to policies and procedures of the New Account Opening Process
• Support Branch Manager with adherence to the Compliance Facility Checklist
• Maintain branch inventory and supplies
• Flexibility to travel and assist other branches
• Flexibility to assist and perform teller operation functions
• Attend meetings and other events
• Maintain individual sales performance goals
• Promptly respond to and communicate customer complaints
• Assist with on- the- job sales training
• Other duties as assigned

SKILLS

• Problem Analysis
• Focus on Results
• Initiative
• Service Orientation
• Focus on Quality
• Perseverance
• Resourceful
• Teamwork
• Oral and written Communication
• Bilingual (English/Spanish) preferred
• Computer literate (knowledge of Microsoft programs)

EDUCATION & EXPERIENCE

• High school graduate or GED equivalent
• 1 + years of experience interacting with people preferred