Sales Associate - Fine Jewelry - Norwalk

brobstongroup.com - Jobboard; Norwalk (CT); On-site; USD 30,000 - 50,000; Full time

Job summary

Join the fine jewelry team at brobstongroup.com as a Sales Associate, where you will provide exceptional client service and product expertise in a luxury department store environment. You will build lasting customer relationships, support merchandising activities, and help drive sales performance for the jewelry floor.

The ideal candidate will have previous retail sales experience, strong customer service skills, and the ability to learn product knowledge. Flexible availability is required, including weekends and holidays.

Qualifications

• Previous retail sales experience, preferably in fine jewelry or luxury retail.
• Strong customer service and communication skills with a client-focused mindset.
• Ability to learn product knowledge and upsell services such as warranties and cleaning.
• Flexible availability including weekends and holidays.

Responsibilities

• Greet and engage customers, assess needs, and provide personalized product recommendations for fine jewelry.
• Achieve individual and team sales goals through consultative selling and clienteling.
• Maintain merchandising standards and ensure product presentation is showroom ready.
• Process sales transactions and coordinate fittings or appointments as needed.
• Participate in inventory controls and follow loss prevention procedures.

Skills

Customer service skills

Retail sales experience

Communication skills

Attention to detail

Education

High school diploma or equivalent

Job description

Summary

Join the fine jewelry team to provide exceptional client service and product expertise in a luxury department store environment. The Sales Associate builds lasting customer relationships, supports merchandising and inventory activities, and helps drive sales performance for the jewelry floor. This role requires polished communication, attention to detail, and a focus on delivering an elevated shopping experience.

Responsibilities

• Greet and engage customers, assess needs, and provide personalized product recommendations for fine jewelry.
• Achieve individual and team sales goals through consultative selling and clienteling.
• Maintain merchandising standards, clean and secure displays, and ensure product presentation is showroom ready.
• Process sales transactions, handle special orders, and coordinate fittings or appointments as needed.
• Participate in inventory controls, receive merchandise, and follow loss prevention procedures.

Requirements

• Previous retail sales experience, preferably in fine jewelry or luxury retail.
• Strong customer service and communication skills with a client-focused mindset.
• Ability to learn product knowledge and upsell services such as warranties and cleaning.
• Flexible availability including weekends and holidays and the ability to work on the sales floor standing for extended periods.
• High school diploma or equivalent; professional presentation and reliability required.