Sales Associate: Elevate Customer Experience & Style

Todd Snyder, Inc.; New York (NY); On-site; USD 15,000 - 26,000; Part time

Job summary

Todd Snyder is a New York City based American menswear brand seeking a Sales Associate to deliver an exceptional shopping experience and drive daily sales at our New York stores. You will role model AEO values and Customer First behaviors in all actions.

You will provide knowledgeable product guidance, assist customers, execute transactions, and maintain a neat, well-presented sales floor while staying current on promotions and brand channels.

Qualifications

• Retail experience is preferred.
• Excellent verbal and written communication with customers and team.
• Strong teamwork and collaboration skills.
• Ability to accept feedback and take action.
• Ability to stand/walk for long periods and perform tasks.
• Flexible schedule including evenings, weekends, and holidays.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficient with technology and store systems.

Responsibilities

• Consistently demonstrate the AEO Customer First selling standards in order to deliver a positive customer experience and achieve daily sales goals.
• Drive AE brand loyalty through being knowledgeable about all AEO loyalty programs and consistently informing customers of each program.
• Leverage company tools and technology to confidently provide the customer with product knowledge which will enhance customer engagement and maximize sales.
• Consistently provide support to fellow employees through sharing of knowledge, helping to complete tasks and/or assisting in customer interactions.
• Outfit the customer by suggesting key looks and incorporating latest trends and current promotions based on the customer’s individual style.
• Promote awareness and growth of the AEO and aerie brands by introducing customers to additional brand channels.
• Perform register sales transactions quickly and accurately in accordance with established cash control procedures and customer service guidelines.
• Ensure return merchandise is restocked to the correct product location on the sales floor; all damaged and defective merchandise is properly labeled and placed in appropriate area at the end of each shift.
• Maintain company brand standards of neat, clean and organized sales floor, cash wrap, fitting room and stockroom to ensure the store environment is safe and presentable for employees and customers.
• Execute efficient and effective handling of all merchandise from shipment processing, floorsets, markdown optimization and replenishment systems while maintaining backroom Standard Operating Procedures (SOP).
• Proactively resolve customer concerns in a manner consistent with company policy, and with customer satisfaction in mind; partner with store leadership team on elevated customer issues.
• Understand and adhere to all company policy and procedures.

Skills

Retail experience

Verbal and written communication

Team collaboration

Feedback receptiveness

Stand/walk long hours

Flexible schedule

Multitasking

Proficient with technology

Tools

POS systems

Job description

Todd Snyder is a New York City based American menswear brand seeking a Sales Associate to deliver an exceptional shopping experience and drive daily sales at our New York stores. You will role model AEO values and Customer First behaviors in all actions.

You will provide knowledgeable product guidance, assist customers, execute transactions, and maintain a neat, well-presented sales floor while staying current on promotions and brand channels.