Sales Associate - Eau Claire

Goodwill NCW Jobs; Eau Claire (WI); On-site; USD 26,000 - 34,000; Full time

Job summary

Goodwill NCW in Wisconsin is seeking a retail associate to ensure fast, friendly checkout and accurate cash handling. You will scan items, process payments, and guide customers to programs like Round Up and Good Points.

You’ll maintain displays, stock shelves, assist shoppers, answer phones, and help with opening/closing tasks. A reliable, English-speaking team member who can work evenings, weekends, and holidays is essential.

Qualifications

• Excellent time management and prioritization under time constraints.
• Strong communication and customer service skills.
• Able to operate a cash register and count money accurately.
• Basic math skills.
• Fluent in English.
• Experience with computers or willingness to learn.
• Reliable transportation and flexible schedule, including holidays, evenings, and weekends.

Responsibilities

• Scan items and process payments accurately according to cash handling standards.
• Educate customers about Round Up and Good Points programs.
• Answer phones and manage paging system professionally.
• Ensure displays are up-to-date and restocked per merchandising guidance.
• Assist customers in locating items and provide help as needed.
• Maintain a clean, safe, organized backroom/work area; complete opening/closing checklists.
• Support other duties as assigned.

Skills

Cash handling

Customer service

Time management

English proficiency

Tools

POS system

Job description

Who We Are:Goodwill NCW is a nonprofit organization with 28 retail stores across north-central Wisconsin. We are proud of the life-transforming impact we make in our communities and to our planet with the help of our donors and shoppers. Together, we bring our values to life, power our mission of elevating people by eliminating barriers to employment and transform lives through skill building for sustained employment and improved financial stability. Our unwavering commitment to addressing the unique needs of our communities drives us to continuously evolve.What You’ll Get To Do:Ensures customer satisfaction by efficiently and accurately scanning tickets and processing payment while following cash handling standards.Educates customers on Round Up program to achieve program goals.Informs customers on Good Points program to achieve program goals.Operates telephone including professionally answering calls and operating the paging system.Ensures items are properly displayed, pulled, and restocked in alignment with merchandising standards and leadership guidance.Assists customers in locating items when possible or seeks assistance for the customer if unable to help.Maintains a clean, safe, and organized work area; completes opening/closing checklists and supports general cleaning, including parking lot maintenance.Other duties as assigned.What We Need From You:Excellent time management and prioritization skills and the ability to work through multiple tasks simultaneously under time constraints.Excellent communication, customer service and attention to detail.Ability to operate a cash register and accurately count money.Basic math skills required.Fluent in English.Experience with computers or a willingness and ability to learn.Reliable transportation and ability to work a flexible schedule, including holidays, evenings, and weekends, with regular and timely attendance in accordance with the assigned work schedule.Work Environment:The physical demands described here are representative of those that must be met by a team member to successfully perform the key functions of this job. Accommodations may be made to enable individuals with disabilities to perform the essential functions.Work is performed primarily in a standard retail backroom or warehouse environment with extensive team member contact and frequent interruptions.Primary function requires sufficient physical ability to repetitively:Stand for prolonged periods of time (up to 8 hours).Independently twist, lift, carry, push or pull moderate (10 pounds) to heavy (25 pounds) of weight; using a team lift for objects weighing over 25 pounds.Reach (approximately 54 inches).Frequently stoop, bend, kneel, crouch.Sufficient hand and finger dexterity to perform detailed tasks.Verbally communicate to exchange information.